‎Need a new part | SimpliSafe Support Home
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tblackcar's profile
tblackcar

2 Messages

Thursday, September 22nd, 2022 6:04 PM

Need a new part

I have recently moved and bought new locks for the place. i tried to install my simplisafe deadbolt smart lock but i cannot find my other plastic adapters. is there a way i can get new ones? i would need all of them except the yellow as that is the only one i have.

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1 month ago

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tblackcar

2 Messages

2 years ago

The SimpliSafe team got my request fulfilled in less than 8mins

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davey_d

Community Admin

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5.7K Messages

2 years ago

Hi @tblackcar ,

Glad to hear that you were already in touch with our Support team. For anyone else, please give us a call or start a live chat and we can get a replacement order out for you!

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captain11

Captain

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6.2K Messages

@davey_d​ Now if only you can the same for those customers that purchased the doorbell pro directly from SS and want a black faceplate. ....:-)

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2 years ago

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davey_d

Community Admin

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5.7K Messages

@captain11​ alas, that's currently not available for us. Our Fulfillment team keeps stock of replacement items, like the Smart Lock adapters that OP mentioned. But for the faceplates, our Fulfillment only has the white.

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2 years ago

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jimlanum

1 Message

1 month ago

Can I purchase a replacement keypad for a Smart Lock?

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simplisafe_admin

Community Admin

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693 Messages

@jimlanum the PIN Pad itself is not available for purchase on its own, but if you contact our Support team they can assist you with a replacement. 

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1 month ago

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