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iOS users may see a “Push Notifications are Disabled” error, and Android users may see a “Communication Unsuccessful" error when trying to enable push notifications on a new SimpliSafe® account. A single phone can only receive push notifications from one system. If you log out of one SimpliSafe® acc
Troubleshoot an Issue
Help Center Article
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App Support
Incomplete camera recordings can often be a symptom of an underlying network connectivity issue. To rule out any temporary connectivity issues, we recommend rebooting your router - especially if it’s been a while since you’ve done this. To reboot your router, simply unplug it from power for 30-60 se
Cameras
When the Panic Button is pressed, it triggers a notification to the monitoring center that you require assistance at your location. Your Panic Button can be configured in several ways, which results in different scenarios that play out in the event of an alarm, depending on your monitoring plan. Und
Features / Settings
Panic Button
When your system sounds any burglary alarm, there’s a brief false alarm grace period. If you don’t cancel the alarm within this grace period, it will be handled by a SimpliSafe® Monitoring Agent. Once an Agent is handling your alarm, they will begin reviewing your Video Verification recordings and S
Install / Set Up Help
Smart Alarm Indoor Camera
SimpliSafe® Beta allows you to sign up to test new features and products before they are released to the general public and provide valuable feedback to help improve our products and services. Users can enroll and unenroll from eligible programs directly within the SimpliSafe® Mobile App. You must u
Customize your Settings
The Smart Alarm Wireless Indoor Security Camera is a battery-operated security camera designed for indoor use. It’s part of SimpliSafe’s award-winning home security system and features: 1536p HD video capture* 125-degree diagonal field of view Built-in motion detector Night vision Instant phone aler
Your Smart Lock has unique settings that can be customized for each of the alarm states of your system (OFF, HOME, and AWAY). It can also be customized to use Auto Lock, which locks your door after a set period of time has passed when the door is unlocked. By default, your Smart Lock will automatica
Smart Lock Series 2
Once you have signed up for SimpliSafe® Active Guard Outdoor Protection as your new monthly subscription, there are a few steps you need to take to enable the service for your property. There are two ways to enroll your cameras in SimpliSafe® Active Guard Outdoor Protection. The first is during the
Outdoor Camera Series 2
If your Glassbreak Sensor is showing as offline on the SimpliSafe® Mobile App, this is an indicator that the battery within the device needs to be replaced. The Glassbreak Sensor takes a single (1) CR-123A Lithium 3V battery and has a life expectancy of up to 3 years depending on placement and usage
Errors / Warnings
Glassbreak Sensor
2-Step Verification is a required element for your SimpliSafe® account and is enabled when you first set it up. When enabled, this feature will send you an email after you log into your account asking to verify your device to ensure that no one is able to access your account without your permission.
The Smart Alarm Wireless Indoor Security Camera is the first camera from SimpliSafe® that can trigger an alarm. By default, the alarm trigger is only on when the system is set to away and can trigger depending on the motion type that was selected in settings (People Only or All Motion). When the cam
There are two versions of the Solar Panel accessory, both of which are compatible with the Wireless Outdoor Security Camera and the Outdoor Security Camera Series 2. The only difference between the two Solar Panels is the mounting mechanism. Most Solar Panels purchased prior to October 2024 will hav
Battery / Power
Solar Panel
If you find that your Wireless Outdoor Security Camera is detecting too much motion, there are some recommended placement and settings changes you can make to minimize the amount of motion it detects. Adjust the Placement of the Camera If your Outdoor Camera is facing a high traffic area like a busy
Outdoor Cameras
Test Mode is a great way to test the connection between your Base Station and other sensors. We recommend periodically placing your system into Test Mode to ensure that your sensors are still communicating with the Base Station without any errors. Placing Your System Into Test Mode Disarm your syste
Smoke Detectors
If your Motion Sensor Gen 2 is not detecting motion, it’s likely the result of the placement of the Sensor itself. We recommend mounting the Motion Sensor Gen 2 in the corner of your room. For optimal performance, the sensor must be mounted 6 feet from the ground. This ensures proper coverage throug
Motion Sensor Gen 2
All SimpliSafe® Video Doorbell Pros use both video analytics and passive infrared (PIR) to detect motion in its field of view. Our granular motion detection options allow you to better control the quantity and types of notifications you get by customizing your activity zones, motion types, and sensi
Video Doorbell Pro
Please note, this email communication is slowly rolling out to all of our users, starting on August 20th. If you had a qualifying alarm event at your home or business and did not receive a Post Alarm Follow Up Communication from us, you will at a later date. At SimpliSafe®, we believe that peace of
Alarm Events & Monitoring
A flashing yellow light during the setup of your Outdoor Security Camera Series 2 indicates that the camera has successfully connected to Wi-Fi, but is having trouble reaching the SimpliSafe® servers. This issue can occur for a variety of reasons, such as: A firewall setting on your router is blocki
If you choose to opt out of Automatic Face Matching, you can delete your facial recognition history from within the SimpliSafe® Mobile App: Open the SimpliSafe® Mobile App on your phone or tablet Choose My System from the bottom navigation bar Select Location Settings Scroll to the bottom and tap ‘A
Some customers may have permitting requirements for the municipality or jurisdiction they reside in where an alarm must be triggered from two separate sensors before SimpliSafe® requests dispatch of emergency authorities to your home or business. This is referred to as “Cross Zones”, where the alarm
