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If you choose to opt out of Automatic Face Matching, you can delete your facial recognition history from within the SimpliSafe® Mobile App:Open the SimpliSafe® Mobile App on your phone or tabletChoose My System from the bottom navigation barSelect Location SettingsScroll to the bottom and tap ‘Autom
Features / Settings
Help Center Article
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Outdoor Camera Series 2
The Smart Alarm Wireless Indoor Security Camera is the first camera from SimpliSafe® that can trigger an alarm. By default, the alarm trigger is only on when the system is set to away and can trigger depending on the motion type that was selected in settings (People Only or All Motion). When the ca
Smart Alarm Indoor Camera
When the Panic Button is pressed, it triggers a notification to the monitoring center that you require assistance at your location. Your Panic Button can be configured in several ways, which results in different scenarios that play out in the event of an alarm, depending on your monitoring plan. Und
Panic Button
iOS users may see a “Push Notifications are Disabled” error, and Android users may see a “Communication Unsuccessful" error when trying to enable push notifications on a new SimpliSafe® account.A single phone can only receive push notifications from one system. If you log out of one SimpliSafe®
Troubleshoot an Issue
App Support
The app error “Internet Not Found” indicates that there is a Wi-Fi connection, however, there is not a connection to the Internet.As a first step, you’ll want to confirm if other devices are able to reach the Internet - such as using a laptop to browse a website.If you are not able to reach the Inte
Incomplete camera recordings can often be a symptom of an underlying network connectivity issue. To rule out any temporary connectivity issues, we recommend rebooting your router - especially if it’s been a while since you’ve done this. To reboot your router, simply unplug it from power for 30-60 se
Cameras
We understand that as a user, privacy is important to you and you may not want to be recorded or heard when you’re inside your home. The Smart Alarm Wireless Indoor Security Camera has a physical and visible privacy shutter that has an audible click when opened or closed so you’re always aware of an
When your system sounds any burglary alarm, there’s a brief false alarm grace period. If you don’t cancel the alarm within this grace period, it will be handled by a SimpliSafe® Monitoring Agent. Once an Agent is handling your alarm, they will begin reviewing your Video Verification recordings and S
Install / Set Up Help
The Temperature Sensor can display Fahrenheit or Celsius through the SimpliSafe® App. The SimpliSafe® App will display Fahrenheit or Celsius based on the settings of your phone. If you wish for the SimpliSafe® App to display a different temperature type, you’ll need to update your phone’s system set
Temperature Sensor
If your Outdoor Camera is detecting motion too late, there are usually two main factors at play: improper placement of your camera, or a poor wireless connection between it and the network.We recommend reviewing each section below in the order they are presented to troubleshoot your camera. However,
The “Familiar Face” feature is a great way for professional monitoring agents to know who should be allowed on your property. For example, you might want to create a familiar face for an in-law, neighbor, or maybe a dog walker. Our expert monitoring agents are trained to use familiar faces to identi
Customers can earn Visa Gift Cards from SimpliSafe® in one of two ways:Website Promotion or OfferSimpliSafe® Referral Program (Refer-A-Friend)Each gift card program has specific qualifications that must be met to qualify and receive your gift card.Website Promotion or OfferWhat are Website Promotion
Orders & Warranty
The Video Doorbell Pro will blink red in any instance where it’s having trouble connecting to Wi-Fi. If you are having trouble connecting your Video Doorbell Pro to Wi-Fi during its initial setup, we recommend making sure that your home network is configured to meet our system requirements.A short l
Wi-Fi Troubleshooting
Video Doorbell Pro
If your Motion Sensor is showing as offline on the SimpliSafe® Mobile App, this is an indicator that the battery within the device needs to be replaced.The Motion Sensor takes a single (1) CR-123A Lithium 3V battery and has a life expectancy of up to 5 years depending on placement and usage.To repla
Errors / Warnings
Motion Sensor Gen 1
There are two versions of the Solar Panel accessory, both of which are compatible with the Wireless Outdoor Security Camera and the Outdoor Security Camera Series 2. The only difference between the two Solar Panels is the mounting mechanism. Most Solar Panels purchased prior to October 2024 will hav
Battery / Power
Solar Panel
Dark mode is a great way to give your eyes a break, by swapping bright white backgrounds for gray and black ones.You can now enable dark mode for the SimpliSafe® Mobile App on your iOS or Android phone or tablet.To enable or disable dark mode:Open the SimpliSafe® Mobile App on your phone or tabletNa
Customize your Settings
If you see the “Low Sensitivity" error for the Smoke Detector, Carbon Monoxide Detector, or Smoke & Carbon Monoxide Detector, that indicates that you need to clean your device so it can detect properly. To Clean the Device:Twist the detector counterclockwise to remove it from its bracketRemove a
Smoke & CO Detector
A flashing yellow light during the setup of your Outdoor Security Camera Series 2 indicates that the camera has successfully connected to Wi-Fi, but is having trouble reaching the SimpliSafe® servers.This issue can occur for a variety of reasons, such as:A firewall setting on your router is blocking
Outdoor Cameras
At SimpliSafe®, we are always working on our devices by releasing firmware and software updates for system-wide and device-specific improvements. We are always updating our customers on the latest firmware releases in our Community so you can be informed about the latest and greatest updates that ar
Base Station
All SimpliSafe® Video Doorbell Pros use both video analytics and passive infrared (PIR) to detect motion in its field of view. Our granular motion detection options allow you to better control the quantity and types of notifications you get by customizing your activity zones, motion types, and sensi
