What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?

iOS users may see a “Push Notifications are Disabled” error, and Android users may see a “Communication Unsuccessful" error when trying to enable push notifications on a new SimpliSafe® account.

A single phone can only receive push notifications from one system. If you log out of one SimpliSafe® account with push notifications enabled and then try to enable push notifications on a different account using the same device, this error will appear. 

How To Remove This Error

To remove this error, delete the SimpliSafe® mobile app from your device and reinstall it. This will allow you to set up push notifications on one of your systems.