Captain
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6.4K Messages
Website Feedback- literally!
I just spent the past hour or so providing feedback to three companies I do business with. One I praised, and the other two asked what junior high school designed and staff their websites. And to add an easy, quick button for customers to provide feedback. Yeah, I don't think they can walk and chew gum but based on previous experience from other companies, things do get better over time. (That includes you, United Healthcare!)
Simplisafe has a great security system, and IMO (sorry for the repeat for those who know me) the best overall solution in the industry, always improving. That includes their website, but, hey web team, how about a simple click button to a short and easy feedback form?
Davey, and Emily, don't want to click on chat and don't want to use SimpliTracker in this instance, just a quick click to make some quick feedback notes.
Thanks, and now onto my state-of-the-art 1997 electric company.......
davey_d
Community Admin
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5.7K Messages
10 months ago
Hi @captain11 ,
Thanks for the suggestion. Just to clarify - SimpliTracker is the section of this Community forum where we track specific Product Requests (like this one) and keep you updated on known and confirmed issues (where only admins can post, after we've confirmed and/or reproduced the issue).
For general feedback unrelated to those two things, you can just post on our Testimonials section here. We'll make sure that your concerns reach the right department. For example, if you have specific notes about our main website - simplisafe.com - we can make sure it reaches the web team.
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bgoodson47
1 Message
4 months ago
FYI. I have been a SimpliSafe customer since 2019 I believe. Overall my experience has been good until recently. I purchased a second system for a second house. I had an issue installing one of the cameras so I called customer service. I have used customer service previously and always had good experiences. This time I got south east Asia customer support. The lady I talked to was only capable of reading off of a checklist. And her English communication skills made the conversation much harder. I finally gave up working with her and figured out the issue on my own. Since that I counter, I have had to contact customer service two more times. I am sending the message to let you know that if I was a new customer and and had not previously had a good experience I would be sending my equipment back. You display the US flag at the bottom of your web page. But you outsource your customer support to a foreign support group. I am a gray beard engineer that had been doing business and running companies all over the world. I am not biased. I do expect good customer support. Your are no longer providing good customer support. Until this is fixed I can no longer recommend simlisafe. I have not checked, but if you have now outsourced your monitoring service to an offshore company, you are making a big mistake. You spend a lot on advertising. Poor customer service can have a major effect on your reputation. I suspect you will start seeing the impact on social media. As you can tell, I am less than happy with your offshore customer support. Bad decision.
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