1 Message
Transfer system to new owner
Hi!
I am in the process of selling my house, and left the Simplisafe system there for the new owner. How do I get them to take it over officially? I didn't have active monitoring, if that matters. Thanks!
I am in the process of selling my house, and left the Simplisafe system there for the new owner. How do I get them to take it over officially? I didn't have active monitoring, if that matters. Thanks!
captain11
Captain
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6.1K Messages
3 years ago
Simplisafe, this post has come up dozens of times in the forums, yet:
1. Its still not in the new Hellp Center
2. You can't search previous answers in the forum as there is no search tool
3. You can't use a Google Site Search because it won't work anymore until SS fixes it (week 2, btw)
and 4, yes I want a response on this that its going to be addressed in the new help center.
And, course, If I am wrong on any of these points, I will promptly apologize.
I am pleading with senior managment to finally address this and many other issues posted in the forums.
Thank you.
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davey_d
Community Admin
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5.7K Messages
3 years ago
HI rebeccarice,
You only need to take care of a couple of things:
Once the above is complete, the system will be free to set up on a new account. The new owners can create their own separate account by heading to SimplliSafe.com.
@Captain,
The info is already covered in this article.
(edited)
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captain11
Captain
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6.1K Messages
3 years ago
I entered "sellig base to new owner", "selling system to new owner", "transfering ownership of system" and did not come up with this article. Do suggest some additonal key words be updated to the index. BTW, what search would have brought this article up for turue reference? Thanks
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davey_d
Community Admin
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5.7K Messages
3 years ago
Hi Captain,
We're a little ahead of you on that too! I made a request from our Support team (who handle Help Center updates) to add a few more keywords to the article. So when you search for "selling" or "transfer", that pops up the same article.
The same team has been hard at work on overhauling the Help Center for the past few months. So little improvements like this will keep coming over time.
(edited)
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kclynhofstetter
1 Message
8 months ago
From this post, it seems like removing individual devices (sensors, cameras, etc) will just result in reducing the sensors for that home (connected to the base station) leaving you with a useless system. Ideally, you would leave the system intact and hand it over to a lessee. Or you would remove the address altogether. Then the lessee could register everything anew. This article is confusing and intended for another use case.
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