1 Message
How Do I Cancel my Monitoring?
Been with SimpliSafe for a while and just never felt secure. I'm going another way and want to cancel my monitoring. What is the MOST EFFECTIVE way to get this done in a timely manner?
1 Message
Been with SimpliSafe for a while and just never felt secure. I'm going another way and want to cancel my monitoring. What is the MOST EFFECTIVE way to get this done in a timely manner?
Official Solution
davey_d
Community Admin
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5.7K Messages
10 months ago
Hi @docparker99 ,
The easiest way to cancel service is to just give us a call at 1-888-910-1458. Follow the phone prompts to get to the right department, and an agent will just need to verify your Safe Word passcode before canceling your account.
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captain11
Captain
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6.2K Messages
10 months ago
@docparker99 As per written posts from SS, you must call, authenticate, and then on their recorded line say cancel. There is no written anything that you even have to speak with their "Loyalty Dept". I suggest being polite but firm with the agent you get, confirming you are on a recorded line, confirming your identify, saying cancel, confirming they heard you, and then saying thanks and hanging up. If you do get charged (a possibility, just dispute it, done. I call this my "Jersey" routine and it has worked just fine with Sirius Radio, a local Chicago-based newspaper, and other aggressive subscribers. Sorry, no guarantees but just saying how I would handle it. For the record, I feel very secure with SS, in my humble opinion the overall best value and effective solution in the market. Good luck.
(edited)
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simplisafej2utr
1 Message
4 months ago
This is a violation of California consumer laws. Simplisafe should get their act together or risk incurring a fine. If you allow online signups, you MUST allow online cancellations.
(edited)
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tbh4957
1 Message
4 months ago
How can I retrieve my passcode?
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gregbluem
1 Message
11 days ago
1-888-910-1458 is... always busy... but you know that!
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amyers71717
1 Message
7 days ago
It's a ridiculous process. You first call customer service and get a guy that sounds drunk, then after confirming your account they transfer you to another person who has to re-verify your account and then you cancel. You have to read out your email and they can't understand you. Simplisafe is a joke.
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