2 Messages
lost security screw for video doorbell
is there anyway to get a replacement security screw for the video doorbell? It appears I threw mine out with the packaging after I had installed my simplisafe video doorbell. I didn't think about the security screw while I was installing the device.
mdolfan
197 Messages
3 years ago
0
0
davey_d
Community Admin
•
5.7K Messages
3 years ago
mdolfan is correct, our Support team at 800-548-9508 can take care of you. Sadly we don't have a way to replace individual spare parts like that, but we can send you a whole replacement Video Doorbell, and you can just send back what you don't need.
- Johnny M.
SimpliSafe Home Security
0
0
rusmar999
5 Messages
3 years ago
SS wanted me to pay more than $3.00 to ship a set screw!! Size you need is M3-0.5 x 8mm, which is a metric size
0
0
stevebowers59
1 Message
9 months ago
The little plastic screw driver came apart when i was tightening up the set screw. It was a little hard to get in. Do you know the size of screwdriver, and head type for the set screw so that I can get one? Would support be able to provide that for me along with a new set screw?
One other question, does the Video Doorbell pro keep charged from the current from the doorbell, or is it necessary to take it off from time to time and charge it, like I had to do when I received the door bell.
1
0