7 Messages
Exterior Camera and Inferior USB Cables
I had my equipment installed last year but decided I could not use the ladder to install batteries due to safety concerns. In February of this year, I had the USB cables shipped from Simplisafe and had my electrician install all four USBs to the exterior cameras (4). I saw that one of the cameras was losing power in May and had my electrician install a new one from Simplisafe in June- costing me $80. The original cable was only used four months. In August I noticed a DIFFERENT camera losing power, and had my electrician install a new on from Simplisafe today, in September - costing me $135. The original cable was used only seven months. This issue needs to be escalated to the manufacturer. I can't be the only one who is receiving inferior USB cables. I have called Simplisafe and requested an escalation for this issue; this must go to their leadership team. Get to the root cause of this issue. This is a total of $220 that I have spent and certainly can't continue.
captain11
Captain
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6.2K Messages
2 months ago
@gojfb1 I have two OD cameras, both on AC. I mounted both cameras myself and drilled the holes in the overhangs to feed the SS power cable through. Due to me now being an oldster, I did hire a handyman (and who is also a friend) to run the cable through my attic above my garage and plug into an existing outlet. Done. That was well over two years ago and no issues. If anything, my observation on the AC kit was that they were over engineered, heavy duty and very well made. While I am not sure that is going on in your case, I would be a bit suspect of your electrician, or you got some bad cables. For me (and three other customers I checked on before posting) we all give the cables two thumbs up.
Just wanted to add, no I am not a SS associate, plant etc and if you search the community you will see my positive and negative posts about SS.
(edited)
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dlpsr
1.4K Messages
2 months ago
Have an electrician check that your outlet voltage is within specifications and clean.
https://www.fluke.com/en-us/learn/blog/electrical/diagnosing-power-problems-at-the-receptacle
Wired properly and clean is the point and proper voltage readings.
The USB brick is about all that can fail on the cable except for damage, overload, age perhaps.
I've seen a slew of complaints in 19 months, but not this one, there's always a first though. (Including my own ongoing ones)😁
Power USB bricks are known to fail if manufacturered with inferior components, or just bad luck if all is electrically ok.
Some in additions, you can't rule out defective batteries, you have to press very hard at the camera connection for connection and watertightness.
New cables fixed the losing power issues? If so batteries might be ruled out.
And some info on what losing power means in percentage. Mine are all solar and just trickle charge, can't keep up if I have many detections.
Power cables definitely would charge batteries faster, but even so, if massive amounts of detections and use, would drop power a little bit probably, albeit only temporarily and should charge back up quickly. I don't have any to know for sure.
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davey_d
Community Admin
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5.7K Messages
2 months ago
Hi @gojfb1 ,
I'm not convinced that the power adapters are really the issue here. It sounds like your cameras are using up way more power than they're able to recharge - which could be caused by a more serious issue. I've requested an escalation so that a senior agent can look into your case.
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