Doorbell securing screw stuck

@captain11​ if you've already taken down your old router, so the Video Doorbell becomes disconnected, the only other way to set up a new connection would be through a reset! That would be why unmounting the Video Doorbell is required.

I ended up prying it off. The screw is stripped and not coming out at all. I can't get it out of the doorbell at all.

How did you pry it off? Did anything break? How did you get back on!?

@captain11​ it

@btmiller4​ I see that the Support agent you spoke to is sending you a new torx screwdriver to help remove the security screw. If you're still experiencing an issue removing the Video Doorbell's security screw when the screwdriver arrives, please let me know!

@NMcd07​ There is absolutely no reason to pry it off the wall. When you get your new unit it will have another T5 Torx  screwdriver in the box to remove the screw on the old unit and to install the new one. I went to a local Ace Hardware store and bought one so I have it for the future. (Don't know what I did with the one SS shipped with it)

The screw on mine was stripped so there was no other way to remove it but to take it off the wall.

@pepperony9​ Yup, Same situation the screw is stripped - I've had to take it off a few times recently for resetting the wifi - and I guess I didn't realize I stripped it the last time. No way of getting it out now.  

What did you use to pry it off with? 

@captain11​ I have the correct screwdriver...the screw is stripped. 

@NMcd07​ It can help to place a rubber band over the head of the screw and then insert the screwdriver into the rubber band. This should add a bit of extra grip to remove the screw.