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Do I need an Entry Sensor for my Smart Lock to work?

All features of the Smart Lock will still work without an Entry Sensor. However, the Auto-Lock feature on your Smart Lock will be “smarter” when the device is paired with an Entry Sensor. The Entry Sensor tells your Smart Lock when your door is open, preventing the Smart Lock from trying to lock you

install / set up help

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Smart Locks

Which Version of the Smart Lock do I Have?

If you purchased a Smart Lock from SimpliSafe® or an authorized retailer after October 2024, it is likely that you have the Smart Lock Series 2. You can also tell which version of the Smart Lock you have by looking at the shape of the device. The Smart Lock is a long oval with a height of 7.5 inches

install / set up help

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How to Reset the Smart Lock

Resetting your Smart Lock can be particularly useful if you are experiencing one of these common events with your lock: You are able to add your Smart Lock to your system, but get stuck at the calibration stage Your Smart Lock won’t calibrate Your Smart Lock is not responding You receive Error 142,

troubleshoot an issue

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Pairing Your PIN Pad With the Smart Lock

Pairing your Smart Lock and PIN Pad ensures that your Smart Lock will be responsive when you use it to lock or unlock your Smart Lock. You can pair your Smart Lock and PIN Pad together using either the Keypad or the Smart Lock itself. Using the Keypad Press the Menu button on the Keypad and enter yo

install / set up help

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Can Amazon Alexa or Google Assistant be used with my Smart Lock?

Yes, Amazon Alexa and Google Assistant can be used to arm your system which will automatically lock your door when Smart Lock is installed. However, commands to unlock your Smart Lock will not work - for security reasons. Unlocking your door must be done through the SimpliSafe® Mobile App, the PIN P

features / settings

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Smart Locks