‎Smart Lock | Page 3 | SimpliSafe Support Home
Skip to main content

Conversation List

Filter by

(23)
SA
Updating Your Smart Lock

Your Smart Lock receives periodic updates to ensure it’s always ready to protect your home. It’s important to download and install the updates as they become available to ensure that your Smart Lock receives any patches, fixes, and security updates. Updating Your System Before updating your Smart Lo

Install / Set Up Help

Help Center Article

 • 

Smart Locks

SA
Does the Smart Lock Require Wi-Fi or an Existing SimpliSafe® System to Work?

Wi-Fi is not necessary for the Smart Lock to work. However, your Smart Lock does require a Gen 3 SimpliSafe® system in order to install it. To install the Smart Lock or Smart Lock Series 2 to your system, you need to make sure that your SimpliSafe® system has been updated to the latest firmware vers

Wi-Fi Troubleshooting

Help Center Article

 • 

Smart Locks

SA
What happens when I put in the wrong PIN on the PIN Pad?

You have 4 attempts to enter one of your PINs on your Smart Lock’s PIN Pad. Starting on the 5th attempt of entering the wrong PIN on the PIN Pad, the Smart Lock will initiate a number of safety measures to ensure that your home is safe. Attempt Backoff Delay Behavior 1-4 - - 5-10 30 sec You will rec

Install / Set Up Help

Help Center Article

 • 

Smart Locks

SA
Do I need an Entry Sensor for my Smart Lock to work?

All features of the Smart Lock will still work without an Entry Sensor. However, the Auto-Lock feature on your Smart Lock will be “smarter” when the device is paired with an Entry Sensor. The Entry Sensor tells your Smart Lock when your door is open, preventing the Smart Lock from trying to lock you

Install / Set Up Help

Help Center Article

 • 

Smart Locks

Which Version of the Smart Lock do I Have?

If you purchased a Smart Lock from SimpliSafe® or an authorized retailer after October 2024, it is likely that you have the Smart Lock Series 2. You can also tell which version of the Smart Lock you have by looking at the shape of the device. The Smart Lock is a long oval with a height of 7.5 inches

Install / Set Up Help

Help Center Article

 • 

Smart Locks

SA
How to Reset the Smart Lock

Resetting your Smart Lock can be particularly useful if you are experiencing one of these common events with your lock: You are able to add your Smart Lock to your system, but get stuck at the calibration stage Your Smart Lock won’t calibrate Your Smart Lock is not responding You receive Error 142,

Troubleshoot an Issue

Help Center Article

 • 

Smart Locks

Error 142: Unable to Set Up a Smart Lock

As an added layer of security, each Smart Lock can be paired to only one Base Station at a time. If you attempt to pair a Smart Lock to a system while it is already paired to another system, you may get Error 142. If you have access to the previous Base Station the Smart Lock was paired to, you shou

Errors / Warnings

Help Center Article

 • 

Smart Locks