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Updating Your Smart Lock

SimpliSafe® is always working to improve our products and enhance security by releasing updated firmware and software for both system-wide and device-specific improvements. If your SimpliSafe® Smart Lock receives an update, please use the steps below to update the firmware on it.Use the guided flow

Install / Set Up Help

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What happens when I put in the wrong PIN on the PIN Pad?

Starting on the fifth attempt of entering the wrong PIN on the PIN Pad, your Smart Lock will initiate a number of safety measures to ensure that your home is safe.AttemptBackoff DelayBehavior1-4--5-1030 secLock notifies users via a warning & Push alarm event.No PINs are evaluated during lock out

Install / Set Up Help

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Smart Lock

Smart Lock Offline

If you see a notification in the SimpliSafe® Mobile App that your Smart Lock is offline, you will need to change its batteries. The Smart Lock is powered by four (4) AA Alkaline batteries with the PIN Pad taking two (2) CR2450 Lithium Batteries. The batteries within the Smart Lock and PIN Pad have a

Errors / Warnings

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Smart Lock

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Does the Smart Lock Require Wi-Fi or an Existing SimpliSafe® System to Work?

Wi-Fi is not necessary for the Smart Lock to work. It currently requires a Gen 3 SimpliSafe® system to install.The Smart Lock does require you to have firmware version 1.4 or newer on your SimpliSafe® system. You can get the latest software version on your SimpliSafe® system by connecting it to Wi-F

Wi-Fi Troubleshooting

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Smart Lock

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Calibrating the Smart Lock

If you are having trouble with your Smart Lock, calibrating the lock is a great first step to take to get everything synced and running smoothly again. As a first step, you’ll want to make sure that your Smart Lock is powered on and has a functioning battery. The battery for the Smart Lock and its c

Install / Set Up Help

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Smart Lock

Smart Lock Not Responding

If you hear the Base Station announce “Smart Lock not responding” while trying to lock or unlock your Smart Lock, it could be due to one of the following reasons:The Smart Lock cannot communicate with the Base StationThe batteries in your Smart Lock need to be replacedThe Smart Lock is jammed and ne

Errors / Warnings

Troubleshoot an Issue

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Smart Lock

My Smart Lock Won't Calibrate

If the Smart Lock fails to recalibrate when using the SimpliSafe® Mobile App or Keypad, there may be a few reasons for that: the Base Station could not be connected to Wi-Fi, the placement of your Base Station may not be ideal, battery may be low, or it may not be installed properly. We recommend ta

Troubleshoot an Issue

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Smart Lock