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How to Replace the PIN Pad Batteries for Smart Lock

The PIN Pad for both the Smart Lock and Smart Lock Series 2 takes 2 CR2450 Lithium Batteries. The PIN Pad's batteries have a life expectancy of 8-12 months, depending on usage. Changing Your PIN Pad’s Batteries Use the Release Tool that was included in the Smart Lock Series 2 box If you do not have

Battery / Power

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Smart Locks

How To Remove the Smart Lock From Your Door

In rare cases, you may need to remove the Smart Lock from your door during troubleshooting, if you are moving, or upgrading your Smart Lock to the Smart Lock Series 2. To Remove the Smart Lock From Your Door Use the wide side of the Smart Lock’s release tool as a level to slide out the two wing latc

Troubleshoot an Issue

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Smart Locks

How To Replace Smart Lock Batteries

The Smart Lock is powered by 4 Duracell AA Alkaline batteries, and the PIN Pad takes 2 Duracell CR2450 Lithium batteries. The batteries within the Smart Lock and PIN Pad have a life expectancy of 8-12 months, depending on usage. If your Smart Lock is still offline after replacing its batteries, skip

Battery / Power

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Smart Lock

Smart Lock Offline

There are different steps to take to troubleshoot your Smart Lock being offline, depending on whether the error appears intermittently or persistently within the SimpliSafe® App. If the Error is Intermittent: If you see the error appear intermittently within the SimpliSafe® App, and it goes away wit

Errors / Warnings

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Smart Locks

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Does the Smart Lock Require Wi-Fi or an Existing SimpliSafe® System to Work?

Wi-Fi is not necessary for the Smart Lock to work. However, your Smart Lock does require a Gen 3 SimpliSafe® system in order to install it. To install the Smart Lock or Smart Lock Series 2 to your system, you need to make sure that your SimpliSafe® system has been updated to the latest firmware vers

Wi-Fi Troubleshooting

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Smart Lock

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Updating Your Smart Lock

Your Smart Lock receives periodic updates to ensure it’s always ready to protect your home. It’s important to download and install the updates as they become available to ensure that your Smart Lock receives any patches, fixes, and security updates. Updating Your System Before updating your Smart Lo

Install / Set Up Help

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Smart Locks

Error 142: Unable to Set Up a Smart Lock

As an added layer of security, each Smart Lock can be paired to only one Base Station at a time. If you attempt to pair a Smart Lock to a system while it is already paired to another system, you may get Error 142. If you have access to the previous Base Station the Smart Lock was paired to, you shou

Errors / Warnings

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Smart Lock