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As an added layer of security, each Smart Lock can be paired to only one Base Station at a time. If you attempt to pair a Smart Lock to a system while it is already paired to another system, you may get Error 142.If you have access to the previous Base Station the Smart Lock was paired to, you shoul
Errors / Warnings
Help Center Article
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Smart Locks
Auto-Lock sets a timer to automatically lock the door when it detects that the door is unlocked. When using the Smart Lock on its own, this feature operates on a time-based interval basis of 30 seconds, 1 minute, or 5 minutes. If you have an Entry Sensor that is installed and paired with your Smart
Features / Settings
Pairing your Smart Lock and PIN Pad ensures that your Smart Lock will be responsive when you use it to lock or unlock your Smart Lock. You can pair your Smart Lock and PIN Pad together using either the Keypad or the Smart Lock itself. Using the KeypadPress the Menu button on the Keypad and enter you
Install / Set Up Help
The Smart Lock’s PIN Pad functions similarly to the Keypad. For example, entering the Master PIN or any Custom PIN will disarm the system. If you enter your Duress PIN, we’ll request dispatch from the police immediately* (and disarm your system to fool intruders). The Smart Lock’s PIN Pad will not a
The Smart Lock Series 2 is the same device you know and love, but with an updated look. If you currently have the Smart Lock and received a Smart Lock Series 2 as a replacement, or you want to upgrade your device to the new model, follow the steps below to install your new device. Remove your Smart
Smart Lock Series 2
Your Smart Lock will give you low-battery warnings for multiple weeks before it loses power. However, if your Smart Lock dies entirely before you can replace your batteries, your key will still work. This is the same deadbolt key you’ve used before installing the Smart Lock.If you need to change the
Troubleshoot an Issue
Yes, Amazon Alexa and Google Assistant can be used to arm your system which will automatically lock your door when Smart Lock is installed. However, commands to unlock your Smart Lock will not work - for security reasons. Unlocking your door must be done through the SimpliSafe® Mobile App, the PIN P
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