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Does the Smart Lock PIN Pad disarm the alarm for my system?

The Smart Lock’s PIN Pad functions similarly to the Keypad. For example, entering the Master PIN or any Custom PIN will disarm the system. If you are subscribed to a monitoring plan that includes 24/7 emergency dispatch and enter your Duress PIN, we’ll request dispatch from the police immediately (a

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Does the Smart Lock use the same PIN as my Keypad?

Yes! The Smart Lock’s PIN Pad uses the same PINs as your Keypad. This includes Master PINs, Custom PINs, and even Duress PINs.

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If the Smart Lock Loses Power, Will I be Locked Out?

Your Smart Lock will give you low-battery warnings for multiple weeks before it loses power. However, if your Smart Lock dies entirely before you replace your batteries, your key will still work. This is the same key you used for the deadbolt before installing the Smart Lock. If you need to change t

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Why is my Smart Lock Flashing White?

If you see a flashing white light on your Smart Lock or Smart Lock Series 2, that indicates that the device’s battery is low. To clear this light, you will need to replace the device’s batteries. For more information on replacing the Smart Lock’s batteries, see the How to Replace Smart Lock Batterie

battery / power

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Do I need an Entry Sensor for my Smart Lock to work?

All features of the Smart Lock will still work without an Entry Sensor. However, the Auto-Lock feature on your Smart Lock will be “smarter” when the device is paired with an Entry Sensor. The Entry Sensor tells your Smart Lock when your door is open, preventing the Smart Lock from trying to lock you

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Which Version of the Smart Lock do I Have?

If you purchased a Smart Lock from SimpliSafe® or an authorized retailer after October 2024, it is likely that you have the Smart Lock Series 2. You can also tell which version of the Smart Lock you have by looking at the shape of the device. The Smart Lock is a long oval with a height of 7.5 inches

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Pairing Your PIN Pad With the Smart Lock

Pairing your Smart Lock and PIN Pad ensures that your Smart Lock will be responsive when you use it to lock or unlock your Smart Lock. You can pair your Smart Lock and PIN Pad together using either the Keypad or the Smart Lock itself. Using the Keypad Press the Menu button on the Keypad and enter yo

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Smart Locks