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If the Smart Lock Loses Power, Will I be Locked Out?

Your Smart Lock will give you low-battery warnings for multiple weeks before it loses power. However, if your Smart Lock dies entirely before you replace your batteries, your key will still work. This is the same key you used for the deadbolt before installing the Smart Lock. If you need to change t

Troubleshoot an Issue

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Smart Locks

Upgrading Your Smart Lock to the Smart Lock Series 2

The Smart Lock Series 2 is the same device you know and love, but with an updated look. If you currently have the Smart Lock and received a Smart Lock Series 2 as a replacement, or you want to upgrade your device to the new model, follow the steps below to install your new device. Looking to purchas

Install / Set Up Help

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Smart Lock Series 2

Smart Lock Series 2 Not Responding

If you hear the Base Station announce “Smart Lock Not Responding” while trying to lock or unlock your Smart Lock, it could be due to one of the following reasons:The Smart Lock cannot communicate with the Base StationThe batteries in your Smart Lock need to be replacedThe Smart Lock is jammed and ne

Errors / Warnings

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Smart Lock Series 2

Smart Lock Series 2 Settings & Customizations

Your Smart Lock has unique settings that can be customized for each of the alarm states of your system (OFF, HOME, and AWAY). It can also be customized to use Auto Lock, which locks your door after a set period of time has passed when the door is unlocked. By default, your Smart Lock will automatica

Features / Settings

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Smart Lock Series 2

Why is my Smart Lock Flashing White?

If you see a flashing white light on your Smart Lock or Smart Lock Series 2, that indicates that the device’s battery is low. To clear this light, you will need to replace the device’s batteries.For more information on replacing the Smart Lock’s batteries, see the How to Replace Smart Lock Batteries

Battery / Power

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Smart Locks

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Updating Your Smart Lock

Your Smart Lock receives periodic updates to ensure it’s always ready to protect your home. It’s important to download and install the updates as they become available to ensure that your Smart Lock receives any patches, fixes, and security updates.Updating Your SystemBefore updating your Smart Lock

Install / Set Up Help

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Smart Locks

How to Replace Smart Lock Series 2 Batteries

The Smart Lock Series 2 is powered by four (4) AA Alkaline batteries with the PIN Pad taking two (2) CR2450 Lithium Batteries. The Smart Lock and PIN Pad batteries have a life expectancy of 8-12 months, depending on usage.If your Smart Lock is still offline after replacing the battery, skip to the s

Battery / Power

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Smart Lock Series 2