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Enabling Auto-Lock for Smart Lock

Auto-Lock sets a timer to automatically lock the door when it detects that the door is unlocked. When using the Smart Lock on its own, this feature operates on a time-based interval basis of 30 seconds, 1 minute, or 5 minutes. If you have an Entry Sensor that is installed and paired with your Smart

Features / Settings

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Smart Locks

Calibrating the Smart Lock Series 2

If you are having trouble with your Smart Lock Series 2, calibrating the lock can help get everything synced and running smoothly again. By calibrating the Smart Lock, you are reminding it of the correct locked and unlocked positions on your door so it continues to function properly.As a first step,

Features / Settings

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Smart Lock Series 2

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If the Smart Lock Loses Power, Will I be Locked Out?

Your Smart Lock will give you low-battery warnings for multiple weeks before it loses power. However, if your Smart Lock dies entirely before you replace your batteries, your key will still work. This is the same key you used for the deadbolt before installing the Smart Lock. If you need to change t

Troubleshoot an Issue

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Smart Locks

Upgrading Your Smart Lock to the Smart Lock Series 2

The Smart Lock Series 2 is the same device you know and love, but with an updated look. If you currently have the Smart Lock and received a Smart Lock Series 2 as a replacement, or you want to upgrade your device to the new model, follow the steps below to install your new device. Looking to purchas

Install / Set Up Help

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Smart Lock Series 2

Smart Lock Series 2 Not Responding

If you hear the Base Station announce “Smart Lock Not Responding” while trying to lock or unlock your Smart Lock, it could be due to one of the following reasons:The Smart Lock cannot communicate with the Base StationThe batteries in your Smart Lock need to be replacedThe Smart Lock is jammed and ne

Errors / Warnings

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Smart Lock Series 2

Smart Lock Series 2 Installation Guide

OverviewThe Smart Lock Series 2 makes sure that your door is always locked—even if you forget. It secures your door the minute you arm your system and unlocks it when you disarm. You can even set a timer to keep your door locked when you need it most. You don't even need a key. Just use the PIN Pad,

Install / Set Up Help

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Smart Lock Series 2

Smart Lock Series 2 Settings & Customizations

Your Smart Lock has unique settings that can be customized for each of the alarm states of your system (OFF, HOME, and AWAY). It can also be customized to use Auto Lock, which locks your door after a set period of time has passed when the door is unlocked. By default, your Smart Lock will automatica

Features / Settings

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Smart Lock Series 2