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How to Find the Serial Number for Your SimpliSafe® Device or Camera

During troubleshooting or for account verification purposes, you may be required to identify the serial number for a product within your system. You can easily find the serial number for your devices or cameras within the SimpliSafe® Mobile App. Locating the Serial Number for your Base Station in th

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Product Support

How to Replace Smart Lock Series 2 Batteries

The Smart Lock Series 2 is powered by 4 Duracell AA Alkaline batteries, and the PIN Pad takes 2 Duracell CR2450 Lithium Batteries. The Smart Lock and PIN Pad batteries have a life expectancy of 8-12 months, depending on usage. If your Smart Lock is still offline after replacing the battery, skip to

Battery / Power

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Smart Lock Series 2

Smart Lock Series 2 Overview and Installation Guide

Overview The Smart Lock Series 2 makes sure that your door is always locked—even if you forget. It secures your door the minute you arm your system and unlocks it when you disarm. You can even set a timer to keep your door locked when you need it most. You don't even need a key*—just use the PIN Pad

Install / Set Up Help

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Smart Lock Series 2

Calibrating the Smart Lock Series 2

To keep your Smart Lock working as intended, we recommend calibrating it every 6 months to help it stay aligned with your door. If for any reason you are having trouble with your Smart Lock, calibrating the lock can help get everything synced and running smoothly again. By calibrating the Smart Lock

Features / Settings

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Smart Lock Series 2

How to Replace the PIN Pad Batteries for Smart Lock

The PIN Pad for both the Smart Lock and Smart Lock Series 2 takes 2 CR2450 Lithium Batteries. The PIN Pad's batteries have a life expectancy of 8-12 months, depending on usage. Changing Your PIN Pad’s Batteries Use the Release Tool that was included in the Smart Lock Series 2 box If you do not have

Battery / Power

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Smart Locks

How To Remove the Smart Lock Series 2 From Your Door

There may come a time when you need to remove your Smart Lock Series 2 from your door, like during troubleshooting or if you’re moving to a new home or business location. To Remove the Smart Lock Series 2 From Your Door Use the wide side of the Smart Lock’s release tool as a level to slide out the t

Troubleshoot an Issue

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Smart Lock Series 2

Smart Lock Series 2 Offline

There are different steps to take to troubleshoot your Smart Lock being offline, depending on whether the error appears intermittently or persistently within the SimpliSafe® App. If the Error is Intermittent: If you see the error appear intermittently within the SimpliSafe® App, and it goes away wit

Errors / Warnings

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Smart Lock Series 2