3 Messages
Front door lock offline
I keep getting Front door lock offline and I try to refresh it just says cannot communicate with you smart look anyone else getting the same issue?
3 Messages
I keep getting Front door lock offline and I try to refresh it just says cannot communicate with you smart look anyone else getting the same issue?
captain11
Captain
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6.2K Messages
2 months ago
@paulchristie2105 Mine is fine but here is a link to an article to assist. Also in the past I called support and, after a bit of troubleshooting, had to uninstall and reinstall, then recalibrate. From then on it has worked fine, and that was about a year ago. All else fails, call support.
https://support.simplisafe.com/articles/smart-lock/smart-lock-offline/64ede8ed6ed0f81626e51c83
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simplisafe_admin
Community Admin
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742 Messages
2 months ago
@paulchristie2105 An Offline error message for the Smart Lock indicates that its batteries need to be replaced. To do this, slide the battery cover (which is the oval part of the Smart Lock that says "SimpliSafe" on it) down, this will reveal its batteries so you can replace them.
After new batteries have been put into the Smart Lock, you can slide the battery cover back on the device until it clicks into place.
For more details, check out the Smart Lock Offline article in our Help Center.
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