Outdoor Camera siren continues after alarm is canceled

Background:

I mistakenly triggered a false alarm by closing a window when the alarm was on.  Evidently instead of the motion sensor detecting "closed" (which shouldn't trigger alarm) it instead saw "closed/open/closed" which triggered the alarm.  This is a separate issue which I need to resolve.  Most likely by adjusting the positioning of the sensor components.

Question:

Once I turned the alarm off, the base unit siren stopped but several of the outdoor cameras continued to emit the siren sound for several minutes.  I was just on one side of the house so I don't know if all the cameras sirens were active.  It being 5am I was most concerned with stopping the noise.  I could not find a way to do this via app etc., so I had no choice but to wait it out.  Over several minutes the siren noise diminished an eventually stopped altogether.  It was similar to a capacitor being depleted of electricity.

Has anyone else encountered this situation and if so did they discover a way to remedy it?

Thanks in advance!

During practice mode yesterday (02-17-2024), we triggered an alarm to test sensors, etc. We were able to turn the alarm off and the base station siren stopped. We received an almost immediate call from monitoring,  which I was impressed with. Monitoring was Not going to dispatch since we were in practice mode but I did acknowledge I understood this. However the 2 Camera Sirens did not stop. They went on for what seemed like forever. I checked my wifi download/upload speeds at each camera location with Ookla speed test and they were both great. I ran the camera internal connection test and they both tested good. 

So I changed the siren duration to 30 seconds and tested again,  same scenario the base station siren stopped when I canceled the alarm but both cameras the Sirens continued to sound for a long time.  

Next test I brought both cameras inside the house within 3 feet of the base station and 10 feet of the wifi  Router.Same exact scenario,  camera Sirens would not stop.

I called technical support and they had me to do several more test with the same outcome.  Their only fix was to turn the camera Sirens off which takes away part of your deterrent. 

Hopefully there is a fix for this issue. 

I just had this situation a few minutes ago. The one other time this happened, I activated the camera and then closed it - that turned the alarm off. In this instance, the alarm would stop with the camera was active (in the app). As soon as I closed the camera, the alarm returned. I took the battery out, waited a few moments, and then put it back in place to solve this. This turned the alarm off, but it certainly is not a solution to the problem.

Yes. It's a little annoying. For now I have the sirens turned off..as not annoying my neighbors if I'm not home to turn them off in the event they were to start and not stop..Hopefully a fix will be coming. 

I saw a new firmware come across yesterday, maybe we're lucky and it will address this. 

I installed my new system today. While in practice mode I activated the alarm. When I entered my code on the keypad, the base unit alarm stopped but the camera alarm outside did not. The camera alarm is right outside the room where the base unit is located. The house is wood and stucco/plaster. I even removed the camera from the mounting and brought it inside the house- still it did not stop for the full 4 minutes. All available system updates have been installed. Just letting you know as this seems to have been a recurring problem. Thanks! 

Is there a fix yet to this problem? We have triggered the alarm numerous times accidentally. We have tried to cancel the alarm through the phone app, with the Key fob and still, the cameras continue to sound the siren. Very frustrating!

It just happened to us. We had to remove the battery before it would turn off. 

Knock on wood we have not had that happen, about a month ago my son set the alarm off and all 5 outdoor cameras siren went off but soon as the alarm was turn off the camera turned off. I will keep an eye and ear out for this.

Same thing just happened to me. Accidentally triggered the alarm by opening a door. I immediately shut the alarm off from my phone but the camera sirens kept going off. Went to the keypad and rearmed the alarm and then shut it back off, still didn’t turn the siren on the camera off. Dug the key fob out a drawer and hit off and for some reason that finally turned the siren off.

This has been happening to us for 2 years - ever since we installed our system. One of our cameras is slower to load, suggesting it might have a poorer signal/internet connection. That said, it has NO problem getting the signal to start alarming, but never seems to get the signal to stop alarming. Even if I re-arm the system, and disarm the system multiple times. You would think one of those signals would get to the camera and tell it to shut of the siren. The only reprieve I've found is actually looking at that camera's feed through the app. But, the second I close that camera's feed, the siren starts up again. It's very annoying and I'm 100% it's a software bug. We have also had this happen on a different outdoor camera, but much less frequently. I've been reporting this for 2 years and zero feedback or resolution from the Simplisafe team. Really reduces overall confidence in the quality and capabilities of a system that is supposed to be relied on in our most vulnerable states. Do better. 

May 7, 2024 - I helped a friend set up their new SimpliSafe system yesterday. All new updates were installed during the setup. When testing the system we intentionally triggered an alarm, which also triggered the siren on the 2 outdoor cameras. The sirens did not silence when the alarm was acknowledged and continued for approximately 4 minutes before turning off.

Hhmm, makes me want to set mine off to see if any of my outdoor cameras do this but don't want to purposely set it off and take a person away from monitoring that could help a real emergency. 

Just happened to us same as described above in test mode. 

I don't know if it was luck or a recent firmware update, but I accidentally set the alarm off three days ago, and the sirens stopped sounding when I cancelled the alarm.