Keypad panic button going off by itself, repeatedly

Exact issue woke us 30 minutes ago. The kitchen keypad panic was literally triggering the alarm while I was still on the phone with monitoring from the time before standing in front of the keypad. Of course, monitoring can’t help other than to disable monitoring and customer service isn’t open at night so we had no choice except to remove the batteries from our keypads and base station. I guess I’ll be calling first thing in the morning. 

I just had the same issue.  Multiple panic triggers from one of the keypads.  Rep disconnected the keypad from the base and had me reconnect it.  I also measured the batteries and they were low (1.2vdc). The keypad was not reporting low batteries.  
I replaced the batteries with a nice fresh set and it’s been 12 hours and no new panics.  The rep did say she had seen that before (panics caused by keypad having low batteries).  We’ll see

PS.  She didn’t say anything about replacing f the keypad which is about 2 to 3 years old. 

We have been experiencing this problem for over a year now. Most of this time has been spent with the batteries out of the keypad, because we couldn't fix the problem. Call support wasn't helpful at all, and whoever was initially responding to my emails has since stopped. I requested a replacement device so I could finally use my system again properly, but was ignored again. I've done every "fix" they recommended, to no avail. Plus, the call center claimed to fix the problem, but of course did not. The device is defective and I'm incredibly disappointed in Simplisafe.

I juat had this samw thing happen to me. Disconnected keyfobs vause we dont use thwm and unplugged the batteries from the keypad. So thats cool. 

Just happened here at 1:30am.  I suspect they have identified the issue as a hardware problem in the keypad as they are sending out a new one no questions asked.  System is well past any warranty.  Wondering if I need to proactively replace everything at this point.

I just had this happen to me last night! No one was helpful over the phone and made me feel like I did something wrong. I put system in home mode and got in bed and then 5 minutes later the alarm was continuously going off saying the panic button was triggered when no one was near it. The lady on the phone said I needed to replace the batteries in our motion sensor but that doesn’t make sense as to why the panic button was triggered. I’m very frustrated by this because then a few hours later the alarm went off again. We have a baby at home and was nervous we would alarm her and wake her up. 

@jszydlik26 when you get suggestions like that, you politely ask to escalate the call to a supervisor..and SS and any reputable company will upon request. Years ago I purchased a Dell Computer at Costco, brought it, home, plugged it in and immediately got a disk error.  Called support and was first question "Was it plugged in?". I asked for a supervisor, got one on the line and first question was "Is it plugged in? and second "Please shut off and turn it back on.".. I thanked them both, hung up and returned it.

Move ahead to two years ago and my keypad died. Called SS, said to replaced the batteries, I replied "already done" and next was to "remove the plastic lens over the display". (Spoiler alert: it doesn't move and is attached permanently) so I asked for a supervisor, said "before we start, please listed to my conversation with your tech"; she came back on the line and said an order for a nc replacement keypad was being done.

In this instance you need to politely do the same, and, if you get the "hey, try replacing all of the motion sensor batteries" ask for that supervisor, then manager etc.

Please post your outcome here. For the record, SS support is usually very good and effective, but as I pointed out, there are exceptions.  Good luck.