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Device Not Responding New System
I installed our system 5 days ago and have not had any issues so far.... until last night.
At 10:35pm, I wake up to the base station beeping every 15 seconds so I look at the app and see "Device Not Responding" on the smoke detector which I can't clear it or make it stop so I remove it from my device list on the app and go back to sleep.
At 11:35pm, same thing only it is beeping for an entry sensor this time. I remove it from my devices and go back to sleep.
At 2:35am, same thing for the keypad only this time I can't remove it from my devices so I end up just removing the batteries from the base station to shutdown the whole system.
The system was unarmed through all of this. Surely the batteries aren't going out already? I won't be plugging it back in until I find out the issue. Anyone have any ideas?
EDIT: After reading through more posts, I want to add that I live in a 900 sq ft house so all the sensors and no more than 25 feet from the base station
captain11
Captain
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6.4K Messages
20 days ago
@joshualydy 12 + year customer, 40+ piece system, 2 story 2600 sq ft center colonial with 2 car attached garage, full basement and sensors all over the house and no issues but a few over over the years, all resolved.
All of that said as you are rolling your eyes and thinking "Who cares, I only want my system to work", just wanted to give a bit of hope. Recommendations:
1. Go to the keypad and shut off trouble notification.
2. Go to phone app, make sure to turn on push notifications, and if you want, SMS and email. You will get all of the notifications you want, that you can control with your phone settings, so you can get a good night's sleep.
3. Go to phone app, shut off all lights and sounds from your base.
4. Keep base off floor, away from electronics.
5. Yes, change the battery on an offending sensor (entry, smoke whatever). Wait to see if it drops. Move on to next.
6. If sensor drops, swap another like sensor with another. See if it drops. If it does, you may have a defective sensor or another one with a dead battery. (it happens and, if so, SS should replace it).
7. Move the base to another room, see if it helps.
8. Hard reboot of base. Unplug, Take out screw on bottom. Pull out batteries, wait 10 minutes, reverse process.
If all else fails, call SS for additional troubleshooting. My daughter, two brother in laws, and 5 cousins all have SS3 with no issues Add neighbors, friends, former coworkers etc the number is close to 40 and I can assure you, if they have an issue, I hear about it.
Please post your outcome here if you get a chance. And, no, I don't work for SimpliSafe and have, on many occasions, have given them critical feedback.
(edited)
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simplisafe_admin
Community Admin
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1.4K Messages
16 days ago
@joshualydy If multiple sensors show a Not Responding error message, that generally indicates an underlying issue with the placement of the Base Station.
At mentioned by Captain11, make sure that the Base Station is not directly on the ground - it should be elevated at least three feet off the ground. It should also be placed on a non-dense surface like wood or glass. Putting the Base Station on a denser material like granite or concrete can impede its communication with other SimpliSafe devices.
The Base Station should also be at least 5-10 feet away from other electronics that output a wireless signal, think things like televisions and Wi-Fi routers.
Lastly, the Base Station should be in open air, as hiding is away in an enclosed space like a cabinet or closet can weaken its connection to your other SimpliSafe devices.
But if the placement of your Base Station aligns with these suggestions, there may be an issue with the device itself. In that case, please reach out to our Support team for additional assistance.
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