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JoeBas

12 Messages

Monday, August 7th, 2023 8:05 PM

Change monitoring service plan

This question has been asked before and the answers say you can change the plan via the website or the mobile app. I don't see any way to change with those methods. Is there a way to change the monitoring plan without having to call customer service? 

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Updated 

2 months ago

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emily_s

Community Admin

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3.4K Messages

1 year ago

Hi @JoeBas, 

You can upgrade your monitoring plan in either the mobile or web app by taking the steps listed in this Help Center article. If you would like to downgrade your monitoring plan, it has to be done on the phone with our Support team. This is to protect your security and ensure that the request to downgrade is in fact being made by you.

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JoeBas

12 Messages

@emily_s​ Thank you :)

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1 year ago

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colleenp

1 Message

@emily_s​ Oh but you don't care if the UPGRADE is being made by us "to protect our security better".  The truth is you have to call so SS can talk you into not downgrading.  Truth is better than lies.  So you can sign up online to pay more, but not to pay less.

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5 months ago

nanvelte

2 Messages

Yeah, it's like quitting the gym... "I don't want to talk to Maria! ...oh Maria..." (Friends :-))

In the 2 short years I've been with SS, the rate increased TWICE, so it defeats any purpose to going to them now.

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2 months ago

Ea333525

6 Messages

I agree. It seems greed always wins. 

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2 months ago

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captain11

Captain

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6.2K Messages

10 months ago

@emily_s​ And have the deluxe, Gucci "Loyalty dept" press you to upgrade a monitoring plan or, worse, talk you out of canceling.  The "required phone call for security" story went out the window with the creation of the "Loyalty Dept" instead of having trained customer service agents do it.  If the caller knows the safeword and then answers a few more questions you want to add, this should be a two-minute call, if that, and done. And a hold of more than a few minutes is not acceptable.  One of the more disappointing events at SS in the past 10 years.

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Imnotafish

1 Message

100%. This is bullying, not security. In addition to what is listed by @captain11, if a person has the ability to login to your account to change the monitoring plan, they can also view or change the safeword so there is absolutely zero security benefit from requiring a person call to downgrade.

This has made me seriously consider not investing more in simplisafe.

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6 months ago

captain11

Captain

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6.2K Messages

@Imnotafish​ Don't get me wrong, I still despise any loyalty dept, including SS's, but having been a former ADT customer, for my peace of mind and buck, I am staying with Simplisafe. While they are not 100%, they are still, IMO, the most effective and value solution in the home security market. Now, if only they would retrain those resources to be customer service agents and nuke the "loyalty dept", they would be much closer to that 100% target.

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6 months ago

twilliams85

1 Message

Just experienced the same bullying sales pitch to keep, rather than downgrade my subscription, and am now proceeding to cancel my subscription, after 8 years of use. If only the process were simple, as they describe in their instructions.

I used to be such a Simplisafe fan.

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6 months ago

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