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NCBILL

2 Messages

Tuesday, December 13th, 2022 9:29 PM

WiFi needs

What are the WiFi requirements for a system, ie how many items use the WiFi? I live in a remote area using a mobile hotspot with a fixed device cap. 

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2 months ago

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lance843

1K Messages

2 years ago

The system itself does not need wifi and can use the cell chip inside to communicate to the monitoring company but most people hook the system up to wifi as there primary signal and if wifi is down the system will automatically hook up to the cell for back up, you will not be able to receive firmware updates to the system unless you have the system hooked up to wifi. Any cameras from simplisafe have to have wifi to work

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davey_d

Community Admin

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5.7K Messages

2 years ago

Hi @NCBILL  ,

Yep, as mentioned by @lance843 , the main security system (the Base Station, and the sensors) can function on their own. The Base Station can link with Monitoring Service via its own cell connection - which does require a subscribed plan. But if you would prefer not to subscribe for now, the Base Station is the only device that needs to link with your WiFi to enable app controls and notifications.

If you're interested in cameras, each camera does need to connect to your WiFi by itself. Though because rapid video transmission does require lower latency as well is high bandwidth, we wouldn't recommend them for your situation, connecting to a hotspot.

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NCBILL

2 Messages

@davey_d​ 
Thanks for the information since I live in the mountains with no high speed cable WiFi or internet of any kind, I think you are saying I can’t use cameras because of the slow WiFi speed?

That’s frustrating I can’t rely on my 45 when I’m not home.

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2 years ago

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Dmadison91

1 Message

2 years ago

So I have a AT&T hotspot box as my home internet. Can I use that for my system with cameras?? 

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emily_s

Community Admin

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3.4K Messages

@Dmadison91​ all of the cameras require the faster and more stable connection of WiFi. And because they need to transmit a lot of data really quickly, they are unlikely to work correctly through a hotspot.

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2 years ago

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cjmframe

1 Message

My system does not have a WiFi connection and only operates over an AT&T link.  About a month ago, I noticed I could not arm/disarm the system using the app, which I could do before.  Does it sound like I have a hardware problem?  According to the support page on this website, you need a WiFi connection to remotely control the system. 

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1 year ago

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johntrn

1 Message

2 months ago

I am unable to connect the SimpliSafe base unit to my Google mesh Wi-Fi. I believe this is a limitation in the base unit Wi-Fi protocol, rather than my Google mesh system.

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dlpsr

1.4K Messages

@johntrn​ There are several people here using Google Mesh successfully including one admin I believe. Perhaps they can share some setting or such that blocks connection.

Generally speaking for instance, I have Orbi Mesh. There's no connecting new devices if I have access control turned on, without my approval.

Wpa2 security only. Wpa3 used to not work, probably still doesn't.

VPN might block it or Google router security if using it. 

Try app and keypad. No weird symbols in password or SSID. 31 character password limit.

About all I can offer.

(edited)

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2 months ago

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