12 Messages
Why does the system make so much useless noise?
Brand new Simplisafe customer this week. I am a bit frustrated already by two things.
1) How do I turn off the keypad key press beeps? I am standing in front of it pressing they keys, I do not need to hear beeps to know they are being pressed. This is thoughtless user design. We should be able to turn off button press beeps. If we can, I'm unable to find out how.
2) I do not want the base station to announce that it has been turned off. It's 5am, I'm turning off the alarm, and I don't want it to wake up my family. It's already set to the lowest volume in settings. But if I turn it off entirely I may miss important announcements. This is thoughtless user design. We should have some granularity around when it makes announcements.
captain11
Captain
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6.2K Messages
5 months ago
@JasonDunn Easy. My base station doesn't make a peep; no lights, no alarts, nothing. Go to your phone app or web dashboard and shut them all off. Don't know how? Call support, provide your safe word and then ask the agent to do it for you. While on the topic, my base is hidden so an intruder won't find it. As far as the keypad, suggest you use the keyfob or your smart phone to turn the system off in the morning. Quiet and quickly done.
More questions? Support chat or calling in is available everyday. Good luck.
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emily_s
Community Admin
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3.4K Messages
5 months ago
@JasonDunn Unfortunately there is no setting on the Keypad that allows you to turn off the beeping sound every time a button is pressed. But if you create an ideas post in the Product and Requests section of the Community asking for this feature, we can pass it along to our devs for their consideration.
And regarding the Base Station's voice prompts, there is not a setting that allows you to only hear some of the Base Station's voice prompts. There is a Voice Prompt setting for the Base Station, but if you turn that setting off it will turn off all of the Base Station's voice prompts. But same as with the Keypad, if you create a separate ideas post in the Product and Requests section of the Community for this, we can send this idea to our devs.
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dlpsr
1.4K Messages
5 months ago
@JasonDunn You could reduce the keypad beep some, on the back of the keypad are eight tiny holes, presumably speaker.
Gorilla tape etc., to block holes. At your own risk. Perhaps or not, admins will confirm if all of those holes are speaker or not.
Base station sounds, low or off is about it.
Mine does make sound, I'm half deaf, maybe more, 😆, I can't even hear the keypad unless I'm standing in front of it.
And the base is in the living room while we watch tv. , 😁😮😉😂. There's little flexibility with system settings, they pick them not us, though a few are user suggestions, the rest, in file 13 in perpetuity.
(edited)
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