I see that you're already gotten in touch with our Support team to add a new credit card to your account; but if you ever need to update this card's information, or add a new card to your account, you can always follow the steps listed in this Help Center article.
Put your cc in the hands of their team! Right This should not be the manner in which we have to do this. We should be able to delete a payment method!!
I received an email today telling me to update my payment method and I'm not even on a monthly plan I talked to one person to transferred me to another and then he hung up on me nice customer service.
@deborahfite1 I'm sorry to hear about this - this certainly isn't the experience we want you to have. Did you previously add a payment method to your account when purchasing your system? If so, that could have been the card that may need updating.
This article in our Help Center takes you through the steps of updating your payment method. And if you'd like I can get you in touch with a senior agent for additional help.
So, I search for "how to update payment method" and instead of getting a procedure, I get a bunch of comments from other customers with the same question!
How does this company stay in business with this kind of support?
I have had hundreds of accounts with businesses of all types and changing payment information was always easy as pie. This website is literally one out of hundreds that doesn't allow a straightforward payment change method.
emily_s
Community Admin
•
3.4K Messages
1 year ago
Hello @dndellinger,
I see that you're already gotten in touch with our Support team to add a new credit card to your account; but if you ever need to update this card's information, or add a new card to your account, you can always follow the steps listed in this Help Center article.
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cdutton101
1 Message
9 months ago
Is there a way to remove old payment methods? I wasn't successful with that in the choose payment method section.
Thank you
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deborahfite1
1 Message
9 months ago
I received an email today telling me to update my payment method and I'm not even on a monthly plan I talked to one person to transferred me to another and then he hung up on me nice customer service.
1
0
fscurio
1 Message
2 months ago
So, I search for "how to update payment method" and instead of getting a procedure, I get a bunch of comments from other customers with the same question!
How does this company stay in business with this kind of support?
I have had hundreds of accounts with businesses of all types and changing payment information was always easy as pie. This website is literally one out of hundreds that doesn't allow a straightforward payment change method.
Again, how does this company stay in business?
1