To confirm, you do not see the three dot icon when you tap the video preview? Are you trying to remove videos on a device like a smart phone or tablet? If so, I would remove the SimpliSafe mobile app from your device and download it again to see if that retrieves the icon.
@simplistuckon This approach is dumb...hundreds of recordings could be made over a 30-day period. The USER, the CLIENT, remember us who pay the bills? WE should have the ability to delete one or ALL recordings at a time of OUR choosing...
TODAY, I received an Email response to my message from a YEAR AGO! It's virtually impossible to recommend a product with this kind of customer service, let alone the lack of functionality of the system.
SimpliSafe "had" a good concept, which is why we purchased it but it fell on its face when it comes to the ease of use, timeliness of reporting events and simple things like deleting recordings as noted above. It is a shame, SimpliSafe had a good thing going but lost its edge in its programming, which you cannot know of until you use the product.
Once one of your SimpliSafe cameras records some footage, that recording is then stored on our servers for 30 days. During that time, you can view or download any of those videos through the timeline on your account on the SimpliSafe app or SimpliSafe.com. After 30 days, the recordings are deleted from our servers.
@simplisafe_admin Well I think my cloud bank is so loaded that I only get partial recordings many times. Cannot delete anything. Keeps coming back immediately. Ridiculous.
I would also like to be able to delete all the videos at one click. I live next to a park that has lots of foot traffic and get at least 50 videos a day.
I live by a park and get hundreds of foot traffic every day and my phone gets filled by videos. It would be nice to be able to delete all the videos at one click and not wait for simplisafe to do it once a month.
Are your running the SimpliSafe mobile app on an iOS device? There is a known issue where recordings in your timeline may not immediately be removed after you try to delete them. Our engineers are currently investigating this.
In the meantime, if you navigate to your Timeline and pull down on the screen to refresh, the recording you tried to remove should be gone.
is it true that I can not delete videos showing in my timeline unless I have a paid account with you? When I go to the timeline, I cannot highlight any individual entry.
I hit the 3 dots, select "Delete Video", but it's still there. If I close the app long enough, eventually the video will disappear leaving a placeholder that says "Video Deleted". Is this normal? Generally, I would expect the video to be deleted as soon as I hit the delete button.
No, that is certainly not normal. If you delete a video, it should be completely removed from your timeline. If you navigate to your timeline in the SimpliSafe mobile app and pull down the screen, does it fully remove the video?
@depthwish1111 the instructions that we provided in this thread are for the SimpliSafe app on iOS or Android.
If you're using the webapp through a web browser, that interface is very different. In the Timeline, you just want to click the video to see the enlarged screen, then hit the garbage can icon on the bottom right.
Geesh, time to get that feature in place. I don’t really want to bring up 2 or 300 videos one at a time to delete them. 30 days isn’t bad but that’s a lot of videos if you need to find something. I guess we’ll just have to wait….everything else works great so all is well…🙂🙂
I suspect that SimpliSafe does not want to make video deletion too easy because authorities may want to be able to track you if necessary; For or against you.
Accepted Solution
davey_d
Community Admin
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5.7K Messages
2 years ago
@stevecy apologies for the site issues. But we also have an updated answer:
Your videos are stored on your Timeline for 30 days, after which each video is automatically removed.
You can also remove individual videos right away:
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simplistuckon
248 Messages
4 years ago
The events will still show on the timeline, but the videos will be gone.
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dwjohnson222
2 Messages
4 years ago
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simplisafe_admin
Community Admin
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704 Messages
4 years ago
Once one of your SimpliSafe cameras records some footage, that recording is then stored on our servers for 30 days. During that time, you can view or download any of those videos through the timeline on your account on the SimpliSafe app or SimpliSafe.com. After 30 days, the recordings are deleted from our servers.
SimpliSafe Social Team
SimpliSafe Home Security
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samiian
2 Messages
2 years ago
I would also like to be able to delete all the videos at one click. I live next to a park that has lots of foot traffic and get at least 50 videos a day.
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samiian
2 Messages
2 years ago
I live by a park and get hundreds of foot traffic every day and my phone gets filled by videos. It would be nice to be able to delete all the videos at one click and not wait for simplisafe to do it once a month.
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stevecy
1 Message
2 years ago
I don’t see the response. Where do I go to find it
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joimac
2 Messages
2 years ago
is it true that I can not delete videos showing in my timeline unless I have a paid account with you? When I go to the timeline, I cannot highlight any individual entry.
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gmoten7
1 Message
2 years ago
Even with paid account and manual deleting they seem to come back so really no way to delete permanently
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Hoser1962A
4 Messages
2 years ago
I hit the 3 dots, select "Delete Video", but it's still there. If I close the app long enough, eventually the video will disappear leaving a placeholder that says "Video Deleted". Is this normal? Generally, I would expect the video to be deleted as soon as I hit the delete button.
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depthwish1111
1 Message
11 months ago
On my google chrome browser, no three-dot menu appears.
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randyprouty
1 Message
10 months ago
Please provide a logical and sensible response as to why you refuse to add the "Bulk Delete" feature to your app!
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jjulesfick
1 Message
1 month ago
Geesh, time to get that feature in place. I don’t really want to bring up 2 or 300 videos one at a time to delete them. 30 days isn’t bad but that’s a lot of videos if you need to find something. I guess we’ll just have to wait….everything else works great so all is well…🙂🙂
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cbecker1027
1 Message
1 month ago
With all the security cameras available, why wouldn't SimpliSafe have the ability to delete multiple videos?
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rainbowdidge
2 Messages
21 days ago
I suspect that SimpliSafe does not want to make video deletion too easy because authorities may want to be able to track you if necessary; For or against you.
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