How to download past recordings

@rrr​ SimpliSafe has never disclosed user video to law enforcement without the consent of our customers or when legally required to do so in connection with a search warrant. Consumer privacy is a core value at SimpliSafe, and therefore, as a matter of practice, we do not share this data with law enforcement unless required to do so by law.

@emily_s I am in sort of a similar situation - there is a possibility that that I may need to show an old video in court that has since been automatically deleted since it is >30 days old but it is from just a few months ago. If I request that specific video, is it recoverable in that instance and can be provided to me? Thanks!

@BDB​ Recordings are removed from your timeline after 30 days, but I have gone ahead and forwarded your case to our specialist team for further assistance. We'll see what we can do regarding this recording.

@emily_s​ we are similarly being requested for evidence in a legal proceeding and require a recording from 11/4/23.  This request was only put to us after the 30 days or we would have already downloaded the recording! Would you be able to assist and forward our case or point us in the right direction? Thank you in advance!