58 Messages
Doorbell camera doesn't work AGAIN
My doorbell camera works occasionally and I'm getting very frustrated with it.
It has a strong WiFi signal, when it does work it shows that the signal and upload speeds are "good". -49 dBm and 5.59 mbps.
70% of the time when I try to connect to it I get "Camera Connection Dropped. Your camera is disconnected from the internet". If somebody comes onto the porch or rings the bell I'll get an alert (2 of them actually) but if I try to view the video I get the "No Video" message.
It is connected to a WiFi extender that is literally 6 feet away, there is nothing else connected to that SSID. I have 200 Mbps service, I get 224 Mbps down and 37 Mbps up.
I've replaced the transformer with a 16VAC/30VA version but it's made no difference.
This is the second doorbell I've tried, I had the same problems with the first one. Tech support suggested replacing it. They also suggested installing a WiFi extender - which I already have and told them about.
I don't know what else to do here. Does this product just suck? Any suggestions about how to make it work?
It has a strong WiFi signal, when it does work it shows that the signal and upload speeds are "good". -49 dBm and 5.59 mbps.
70% of the time when I try to connect to it I get "Camera Connection Dropped. Your camera is disconnected from the internet". If somebody comes onto the porch or rings the bell I'll get an alert (2 of them actually) but if I try to view the video I get the "No Video" message.
It is connected to a WiFi extender that is literally 6 feet away, there is nothing else connected to that SSID. I have 200 Mbps service, I get 224 Mbps down and 37 Mbps up.
I've replaced the transformer with a 16VAC/30VA version but it's made no difference.
This is the second doorbell I've tried, I had the same problems with the first one. Tech support suggested replacing it. They also suggested installing a WiFi extender - which I already have and told them about.
I don't know what else to do here. Does this product just suck? Any suggestions about how to make it work?
captain11
Captain
•
6.3K Messages
4 years ago
1. Uninstalled the doorbell
2. Confirmed closest Google WIFI point was active
3. Reinstalled.
No issues since and I do check all of the camera connections once a week in the SS app and wifi points in the Google app (my choice) to make sure all is as it should be.
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mb43
58 Messages
4 years ago
I'll keep an eye on it for the next few days but it looks like this may have fixed it.
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mb43
58 Messages
4 years ago
https://simplisafe.com/wifi-extender
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mb43
58 Messages
3 years ago
I found a solution to my issue.
I removed the Simplisafe doorbell, the WiFi extender and installed a Nest wired doorbell. It connected to my 5 GHz network, has not dropped a connection, has not reported any recordings have been lost and alerts immediately when there is activity.
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nancyt
6 Messages
1 year ago
Super disappointed. My doorbell worked, but just wasn’t recording video. The live feed worked just fine. I ordered and installed the Wi-Fi extender from SimpliSafe. That didn’t work. I called tech support, and they had me reset the doorbell multiple times. They had me attempt reinstalling it, but we were not able to complete the reinstall. The yellow light flashes, I hear some clicking noises, the two red lights are on the lense, but I never get the flashing white light so that I can continue with the set up. Because it’s out of warranty, they want me to purchase a new one. Maybe it’s time to switch to a Ring or Nest. I hate doing that though because the rest of my security system is SimpliSafe. So frustrating, because before I called tech support it was connected and working, just wasn’t recording video. 😔
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bopbop6553
1 Message
6 days ago
I'm writing on behalf of my daughter whose frustrations with her doorbell camera is leading her to purchase another brand. Her first Simplisafe doorbell camera worked OK for a while, then failed altogether. Per your recommendation the doorbell was replaced. The replacement will not power up, it's dead to the world! What do you think maybe causing the problem? They have done all the steps you have recommended. I have the same doorbell camera at my house, it has worked great. I recommended she purchase the Simplisafe system. Before you lose a customer is there a fix/solution you recommend?
Thanks in advance. Don
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