SMS Activity Alerts missing for some users

@callirose2003 It is still an option to receive SMS notifications when your system has been armed or disarmed. You should certainly be getting those messages. If your carrier is Verizon or AT&T, I would also check to make sure the ability to receive email text messages isn't blocked. This Help Center article explains how to check for this setting. 

I've already checked with AT&T and there is no spam or block numbers on this end. In fact I was told everything is working properly with them. I believe it's a software issue with Simplisafe that is not allowing me to receive SMS notifications when system is armed or disarmed. Otherwise I would not receive ANY SMS notifications. I heard that the company recently updated their mobile application so I wonder if that is the issue. I would really like this issue to be resolved. Could someone checked to see if there is any issue with the software or mobile update that may be causing this problem ? Thank you.

@callirose2003​ The mobile app did have an update this week, but so far we haven't heard of it causing any issues like this. It is certainly something worth investigating! I've gone ahead and opened up a ticket with our escalated Support team on your behalf. A specialist will reach out to you soon to get to the bottom of this.

I feel your pain.  I am having the exact same problem.  I have done everything that you have done to no avail.  I spent over an hour on phone with Tech support and nothing has changed.  Email and Push notifications work fine.

I am having the exact same problem since app was last updated.  Called tech support and on phone over an hour and problem still persist.

@tomterky​ The other users in this thread reported this as the result of a test our devs were running. That test has since finished, so we'll have to do some troubleshooting to retrieve your text alerts.

From time to time, we'll need to re-verify that the phone number you put down to receive text notifications is still yours. In the SimpliSafe mobile app, navigate to Menu > Alerts & Notifications and see if you need to verify your phone number.

If you do not need to verify your phone number, it may help to ensure that your alerts are setup properly. Also, if you have Verizon or AT&T as your wireless carrier, they may have disabled your phone's ability to get text messages sent by email. We explain how to reverse that in this Help Center article. 

If the above steps still don't retrieve your text notifications, our Support team is always here to help with live troubleshooting.