Phone App: Just learned some finer details

Over the past 10 days has definitely been a learning experience for me, and of course, has provided some material for feedback to SimpliSafe.

Last week my daughter's Doorbell pro stopped working and her chime unit started humming. A call support agent now has a chime kit coming (although not sure if that will help with a non working camera that was fine for 2+ years but that's another story). To work on it, I asked my daughter to "invite" me to  her account. She generated the email, I accepted, and like magic her account appeared on my Android phone app. Hit the little house icon and switched to her account, back to mine. Nice.

Then I start getting motion notifications from her cameras while I am on my location? And worse, it moves my app from my location to her location after I get the notification. Hmmm.  Then  my doorlock is open during the day. Checked with the Mrs, not her, not I. I test and can unlock remotely but not lock it remotely. Call support, no errors on my app, keypad or on SS's end. We uninstall, reinstall and calibrate.  All good, I think until this morning when I get another push alert for my daughter's camera, my app is back to her account AND my door lock is set to be on auto for off, home and away (if away, lock).  I set all modes to "Do nothing" save, confirmed.

Chatted with support, a head scratcher after 10 minutes so asks me to call support. I replied to have support call  me, "sorry, we can't do that".  Said thank you and called support, agent in the Philippines.  Just one word: Excellent. Here are the bullet points:

1. When adding my daughters accounts, if she is set up to get notifications, I get them too. (SS, bad design IMO)

2. When you reinstall a door lock, default config is auto actions in all modes (off - unlock, home - lock, away - lock). Ditto on my design comment above but now that I know I can handle.

3. The agent OFFERED" to put my suggestion into engineering to give chat the ability to do a call back with another agent.

Yeah, a mixed bag here but here is my feedback to SS:

-Great phone agent, service.

-Make sure (if the details above are correct) articles in the community, installation guides etc all have these detials.

And now to remove my daughter's site from my app.

Update:

Support Chat was unable to assist me on removing my daughter's location from my Android phone app and asked me to call in again.  Another great agent from the Phillapines, advised me my daughter had to delete my email from her account for access. I advised him I did a search in the Community and there was no information on this process AND the steps in the AI Chatbox were incorrect. He advised he would report that and "it is a relatively new process and we are working on it."  

I will now call my daughter to remove me.  SimpliSafe, you have a bit more work to do on this.

To all, a safe and happy Memorial Day Weekend.