App not showing system that's already set up

@Sarah145​ See if this post helps to explain what's going on. I would call support, refer to it and ask for status.

https://support.simplisafe.com/conversations/apps-and-login/app-not-showing-system-thats-already-set-up/61fc07c89ae52c4a67550c57

@captain11​ one system, one location, one login. No logging out and back in occurring, so it doesn’t seem to have anything in common with the post you linked. I’ve deleted the app and redownloaded it and still not an issue. It’s an app issue, not an account issue since the web version shows correctly. There was an update to the app pushed yesterday, according to the Apple App Store and I’m assuming that’s what it’s related to. I hesitate to call support because I’ve historically had poor results from them - either they are out of the loop, or they say something is done or fixed when it’s not, I have to call back repeatedly to get resolution, etc. The SimpliSafe system is top notch, but the support has always lagged for me. 

@Sarah145​ Thank you for reporting this. I know that you're running the latest version of the SimpliSafe mobile app and iOS update, but could you please also let me know the model of your iPhone? Also, if you have any other smart devices like a tablet or iPad, does this login issue persist there as well?

@emily_s​ iPhone 12 Pro. Same exact issue on my iPad mini, 6th gen. 

@Sarah145​ I brought your case to our internal teams, and it appears there's a pre-activation location that the mobile app thinks needs to be setup. To resolve this, log into the mobile app > tap on the house icon on the top right corner > select the other location in the drop-down menu. After you do this, you will be able to access your system in the mobile app again.