6 Messages
Problem with motion detectors
Keep getting false alarms off of one motion detector in the back of the house and I don't understand it there's no windows back there that essentials pointing towards there's no there's no heat right now I mean this is in the middle of summertime so I'm really confused The only complain I have with the system is false alarms on that one motion detector could anybody offer any help or a possible or a solution Thanks Tom
captain11
Captain
•
6.2K Messages
2 years ago
@curt312000 First, are there any hvac ducts in the room? Did the false alarms start recently? Try this step first: Swap your suspect motion sensor with one in another location from your house; does the issue continue in the same room? Then possibly an airflow issue. If the issue is in the other room with the original suspect sensor, it could be defective so call SS for a replacement. Also, how old is the battery? Next try lowering the sensitivty switch from high to med or med to low. (Test by pushing the test button and make sure the sensor still adequately covers the room.)
As always, you can call support to troubleshoot.
Please post here your outcome if you get a chance.
0
0
curt312000
6 Messages
2 years ago
Say thanks a lot your suggestions were very helpful I was thinking about switching those motion detectors I got a I got a new one that they're sending so what I do is I put it in that room and put the one that was given me trouble upstairs and see if I still that problem in that location and if I do then there's something else going on so would you recommend that just go on in and switching the motion detector from that room and putting it in another that sounds like a good idea and seeing if the problem persists. The entire system is brand new hasn't been up but for maybe two months so I doubt it's the batteries plus I'm not getting any indication on the app or on the panel that there's a problem with the low battery hey thanks a lot sounds great I'll try your suggestions thank you Tom
(edited)
0
0
curt312000
6 Messages
2 years ago
Last thing have you heard of people having a lot of problems with these motion detectors it seems like it might be a problem area but I'm not sure I've seen other people that say that they've had problems also Thanks again Tom
(edited)
4
0
wclaffin
1 Message
1 year ago
i think the battery is dead. How do I open the unit to replace the battery
1
0