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cbdowdle's profile
cbdowdle

1 Message

Monday, December 4th, 2023 7:25 PM

Motion sensor alerts

We have a camera on our back door that is frequently used ALOT during the daylight hours.  How do I turn off notifications?

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Updated 

24 days ago

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emily_s

Community Admin

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3.4K Messages

1 year ago

Hello @cbdowdle, 

We have two different options here. You can turn off this camera's notifications entirely in the SimpliSafe mobile app by navigating to the Cameras icon on the bottom of the screen > tap the gear icon on the top right corner > select [your camera] > Camera Behavior > select your desired armed mode > toggle Motion Notifications off > tap Save in the top right corner. 

Or, you can temporarily disable notifications from this camera for a set amount of time with our Snooze Notifications feature. You can learn more about Snooze Notifications and how to enable this feature in this Help Center article.

(edited)

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JiminPA

2 Messages

25 days ago

I followed the instructions above, but when I get to "motion Detection" there is no option to toggle motion notifications off. Any ideas?

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captain11

Captain

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6.2K Messages

@JiminPA This is not an uncommon complaint and, as of right now, Simplisafe is working on a request to address it.  You will shortly (key word open to interpretation there) have motion settings for each mode of system state: off, home and away.  In your case, would the "When off, back yard camera motion - off" work?

SS, feel free to chime in when this feature will be estimated to release: by end of 2024? first quarter of next year?Stardate 2302.14.305? :-)

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25 days ago

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Pack

47 Messages

@captain11​  This new feature has been released already for the original outdoor camera.  I have both the original and a series 2 outdoor camera.  Waiting on it for the series 2 outdoor camera.   

The software for the original outdoor camera was updated with this about two weeks ago or so.

(edited)

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25 days ago

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simplisafe_admin

Community Admin

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742 Messages

@JiminPA Apologies, we released a new feature for the Outdoor Camera since that admin made their comment, so the steps are now new. We have updated their comment. 

 

To turn off motion notifications for the Outdoor Camera:

  1. Open the SimpliSafe mobile app on your smartphone or tablet
  2. Select My System, and then Camera Settings
  3. Choose your Outdoor Camera
  4. Under Camera Behavior, select your desired armed mode
  5. From there, you can just turn off Motion Notifications so your camera will continue to record in that armed mode but will not send you notifications. Or, you can turn off Motion Detection so the camera will neither send you notifications nor record during that armed state.
  6. Follow step 5 for any of the other armed modes you wish to update the camera's behavior in

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25 days ago

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JiminPA

2 Messages

24 days ago

simplisafe_admin. Thanks. That worked.

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