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How to Find the Serial Number for Your SimpliSafe® Device or Camera

During troubleshooting or for account verification purposes, you may be required to identify the serial number for a product within your system. You can easily find the serial number for your devices or cameras within the SimpliSafe® Mobile App. Using the SimpliSafe® Mobile App: Open the SimpliSafe®

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Product Support

How Does the Smoke Detector Respond During an Alarm

When the Smoke Detector detects particulate consistent with smoke, it will sound the alarm to notify you of the potential hazard. After the alarm has sounded two things will happen at once, depending on your monitoring plan. App users will receive a Push Notification, and Emergency Contacts will als

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Smoke Detectors

How To Replace Smoke Detector Battery

The Smoke Detector takes a single Panasonic CR-123A Lithium 3V battery and has a life expectancy between 3-5 years depending on usage. To change your Smoke Detector battery, twist it off its bracket and open the back panel. Then, replace the lithium battery and put the device back in place.

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Smoke Detectors

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Smoke Detector LED Status Light Colours

The Smoke Detector has several light states that reflect the status of the device and change with the presence of smoke within your home. This guide will highlight the various indicators and their meanings. IndicatorMeaningRed flashing light every 5–6 minutes and no soundsNormal.Red flashing light e

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Smoke Detectors

Testing the Smoke Detector

Test Mode is a great way to test the connection between your Base Station and other sensors. We recommend periodically placing your system into Test Mode to ensure that your sensors are still communicating with the Base Station without any errors. Placing Your System Into Test Mode Disarm your syste

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Smoke Detectors

What is the Constant Yellow Light on the Smoke Detector?

The Smoke Detector features a Tamper Switch, to make sure that the device is properly secured into its mounting bracket. It’s a small button on the back of the unit that is normally held down by part of the mounting bracket. When it is not held down properly, you will get a warning signal: Smoke Det

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Smoke Detectors

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Smoke Detector Installation Guide

The Smoke Detector alerts you at the first signs of smoke. Use this guide to install your Gen 3 SimpliSafe Smoke Detector.

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Smoke Detectors