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If your Motion Sensor Gen 2 is not detecting motion, it’s likely the result of the placement of the Sensor itself.We recommend mounting the Motion Sensor Gen 2 in the corner of your room. For optimal performance, the sensor must be mounted 6 feet from the ground. This ensures proper coverage through
Troubleshoot an Issue
Help Center Article
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Motion Sensor Gen 2
Are you receiving a low battery warning on your Motion Sensor Gen 2 shortly after installing the sensor? If so, this may be related to a firmware issue rather than a low battery within the device. The Motion Sensor Gen 2 takes a single CR-123A Lithium 3V battery and has a life expectancy of up to 4
Battery / Power
OverviewMotion Sensors are always on the lookout for uninvited guests. They can detect motion within 35 feet, with a 90-degree field of view. The Motion Sensor Gen 2 also has Pet Mode to distinguish between people and pets.Need to purchase a Motion Sensor? You can find it available for purchase on o
Install / Set Up Help
If your Motion Sensor Gen 2 is showing as offline on the SimpliSafe® Mobile App, this is an indicator that the battery within the device needs to be replaced.The Motion Sensor Gen 2 takes a single (1) CR-123A Lithium 3V battery and has a life expectancy of up to 4 years depending on placement and us
Errors / Warnings
The Motion Sensor Gen 2 takes a single CR-123A Lithium 3V battery and has a life expectancy of up to 4 years depending on placement and usage.If you are receiving this error shortly after installing your Motion Sensor Gen 2, this may be related to a firmware issue rather than a low battery within t
If your Motion Sensor Gen 2 reports a ‘Not Responding’ error through the SimpliSafe® Mobile App, there are 3 quick steps you can take to resolve this. The following article will walk you through the steps needed to solve the issue and clear the error from your app.Step 1: Updating Your Base Station
The Motion Sensor Gen 2 can be customised to fit your home's needs through the settings menu. There, you can adjust which armed states your Motion Sensor will trigger an alarm in, and enable Instant Trigger. By default, the Motion Sensor will only trigger an alarm when your system is armed in A
Features / Settings
