Separate PIN Codes for Smartlocks

Yes this is important, need to able to have a pin that I can share with known person to unlock the door temporarily without giving the full power to disarm the system. Please fix this.

I also agree with this requirement and hope that Simplisafe address it sooner rather than later!

@jeffreysmetz​ This feature request has been submitted to our devs for their consideration, but at this time we do not have an update.

I just installed my lock and my wife's head exploded in our mudroom from finding out that we can't set separate profiles for other people. If she was alive she would want to go to Home Depot and get our Yale lock back

Unfortunately, it's already been a fair bit over a year with no meaningful response. When I initially reached out I was told it was a hardware limitation (which is obviously a copout answer), so it does not seem that they are all that inclined to push any significant changes anytime soon. As mentioned in my original post, I've switched over to using locks from other brands. While its not under one ecosystem and adds some complexity, I at least don't have to worry about the security concerns, which I see as an absolute win :)

Yes please check if this was moved up the list.  I agree with all previous posts that this is a MAJOR security flaw.  If someone manages to observe or figure out the pin from our Smart Lock then they can enter at night and disarm the entire system without us knowing!!  You should be able to have separate pins so that in this case the alarm would still trigger even if the intruder gained entry via the Smart Lock.  Please please prioritize!

Hi @sandornemesny, 

The Smart Lock was designed to use the same PINs as the rest of your system so that when you unlock the door, the system also gets disarmed to help prevent potential false alarms. And whenever a system is disarmed, or the Smart Lock is unlocked, you get a push notification and recordings from your cameras (if you have any,) so you are never caught unaware.

But we have also submitted a feature request to our devs for a separate PIN that unlocks the Smart Lock only. We’ll bubble this back up to the team and provide an update in this thread if there is a change in the status of the request.

Hi Emily.

The push notification won't wake me up, I sleep very deep. The Simplysafe won't react either, because the system was disarmed with a PIN code, so I can be caught unaware, and later you and the police will be able to see recordings from the camera, but it will be too late. I need this system to protect and prevent, not to make the investigation easier. I don't care if someone steals my TV during the day, but I need a safe place to rest. It is a huge weakness in your system!!! In the settings, we can create a PIN code for friends, house cleaners, etc., all that we need to add is the option to choose if it can disarm the system or not. Or remove the system disarming from the secondary Pin. 

Thank you for the thread link, based on that I can see that this has been an outstanding issue for the last three years with no solution! I guess it is time to look for a better company...

Do you need a software engineer to actually get this done? Cuz if so I am an able and willing one. Being in this profession I know for a fact this should not be a difficult change. This is embarrassing that it hasn't been changed yet.

I really don't understand why Simplisafe is not able to respond to this. Do they need some crisis for them to wakeup to respond to this blaring gap in the setting up the security for the system. 

I agree. I have SimpliSafe in 4 houses but on this one ill have to get another lock.