To cancel your monitoring plan, please give our Support team a call at 1-888-783-8441. And please be sure to have your Safe Word ready, as our team will need you to verbally verify it before they make any changes to your subscription.
very hard to cancel. Borderline corrupt. can't cancel online, calling I've had to speak to various people, getting a sales pitch to stay each time, when I refuse they transfer me to someone else.
@roychristine37 To cancel your monitoring plan, please give out Support team a call at 1-888-783-8441. Once you have confirmed your Safe Word, they'll go through and complete the cancellation process.
And if you give the agent your order number, they will be able to create a shipping label for you to return your equipment.
I cancelled service in September 2023, and they are still billing me in April 2024; this corporation is CORRUPT, and given fact that THEY STEAL MONEY, how long will it take before they decide to INVADE OUR HOMES - although the founders seemed likeable at first advertisements, clearly ALL THEY CARE ABOUT ARE THEIR OWN WADS OF CASH - clearly they are GLADLY WILLING AND ABLE TO THIEVE. MAY THEY REAP THEIR KARMA IN THE END< despite their terrible wealth from my and your pockets stolen.
@synergycenter I am extremely sorry to hear about this. I see that you have already gotten in touch with our Support team again, and they successfully cancelled your monitoring plan and reimbursed you for the months you were charged in error. And again, I do apologize for this experience.
I too would like to cancel my account, but have forgotten my safeword. The last time I was contacted by SimpliSafe I had forgotten my safeword, and the police were called. I no longer live at the address on file, but don't think the current occupants should be visited by police. What options do I have? There is not an option to cancel on my account page on the website.
The same happened to me. I canceled some months ago and finally had to reach out to my credit card to report them as unauthorized charges. 8 months of charges after I canceled and haven't even used the system in almost a year.
@jeannereese20 I apologize to hear this. I've forwarded your case to our internal teams to look into. Someone will contact you soon to make sure that you are taken care of.
Requiring a phone call to cancel service is a deceptive business practice. The reason you do it is to: (a) prevent customers from being able to conveniently reach SS on the phone... long wait times, etc; and/or (b) talk customers out of canceling. If SS wants my business back, it will change this dishonest policy. I hope someone with a brain reads these comments.
I canceled the service several months ago, and it said I would receive a call. I never received the call. Know I am getting emails saying update my payment information.
I have moved and I am on the phone for the last 20 minutes waiting to talk to a cancellation specialist. I totally agree with all the comments above that requiring to call to cancel and frustrate a customer with extremely long wait times once they disclose the reason for call is cancellation is a very deceptive and dubious business practice. You are losing a customer never to comeback next time they are thinking about security service.
I canceled my subscription in March. Still being charged on my credit card. I do not remember my safe word, I called yesterday and was given an email to request to change my safe word. It is being sent to an undeliverable address??? Please let me know how I can get this canceled. I am frustrated that you keep charging me on a product that I canceled months ago and after calling yesterday was not helped to do so.
I canceled my subscription 3 months ago and am still being charged. I called yesterday and was provided an undeliverable address to reset my "safe word" I am feeling very frustrated. PLEASE let me know how to proceed.
I called and yelled (not really but I was mad) at them until they gave me a refund. Someone at the company FRAUDENTLY changed my account to say I wanted to suspend service for 3 months. I would never have done this because I moved into a house that already had a hard-wired alarm system. I called to have it canceled and they took that approach instead. Anyway, I only figured it out when I got an email saying the price was increasing. I suggest recording your phone calls with customer service.
@grumpyengineer Please give out Support team a call at 1-888-783-8441. Once you have confirmed your Safe Word, they'll go through and complete the cancellation process.
Official Solution
emily_s
Community Admin
•
3.3K Messages
6 months ago
Hi @juliapeebles604,
To cancel your monitoring plan, please give our Support team a call at 1-888-783-8441. And please be sure to have your Safe Word ready, as our team will need you to verbally verify it before they make any changes to your subscription.
1
0
roychristine37
1 Message
6 months ago
We aren't happy with the system. How do we cancel and return your equipment.
1
mfish62832c
1 Message
5 months ago
we rented the house and need to cancel our subscription/service. Our last day was april 1.
please verify that the service has been cancelled
0
0
synergycenter
2 Messages
5 months ago
I cancelled service in September 2023, and they are still billing me in April 2024; this corporation is CORRUPT, and given fact that THEY STEAL MONEY, how long will it take before they decide to INVADE OUR HOMES - although the founders seemed likeable at first advertisements, clearly ALL THEY CARE ABOUT ARE THEIR OWN WADS OF CASH - clearly they are GLADLY WILLING AND ABLE TO THIEVE. MAY THEY REAP THEIR KARMA IN THE END< despite their terrible wealth from my and your pockets stolen.
9
chris_abc
4 Messages
3 months ago
Requiring a phone call to cancel service is a deceptive business practice. The reason you do it is to: (a) prevent customers from being able to conveniently reach SS on the phone... long wait times, etc; and/or (b) talk customers out of canceling. If SS wants my business back, it will change this dishonest policy. I hope someone with a brain reads these comments.
0
afrikanbeauty81
1 Message
3 months ago
I completely agree!!! I should not have to call in to cancel service that I didn't have to call in to set up. This is ridiculous!!
0
larrynoles17
1 Message
3 months ago
I canceled the service several months ago, and it said I would receive a call. I never received the call. Know I am getting emails saying update my payment information.
1
0
debrudy
2 Messages
2 months ago
I canceled my subscription in March. Still being charged on my credit card. I do not remember my safe word, I called yesterday and was given an email to request to change my safe word. It is being sent to an undeliverable address??? Please let me know how I can get this canceled. I am frustrated that you keep charging me on a product that I canceled months ago and after calling yesterday was not helped to do so.
1
0
debrudy
2 Messages
2 months ago
I canceled my subscription 3 months ago and am still being charged. I called yesterday and was provided an undeliverable address to reset my "safe word" I am feeling very frustrated. PLEASE let me know how to proceed.
1
0
vbtwo31984
1 Message
1 month ago
Such a scam to have to call to cancel and waste 10 minutes telling the customer service that all you want is to cancel.
- "But why are you cancelling?"
"I just want to cancel"
- "Are you going with another system?"
- "Doesn't matter, please cancel"
- "We just want you to be safe, what can we do to keep you safe?"
- "CANCEL THE DAMN SERVICE!"
1
rtsmith81az
1 Message
19 days ago
I found canceling difficult. I think the best way to cancel is just to stop the payments.
0
0
grumpyengineer
1 Message
7 days ago
we moved and wanted to cancel service. Our last day was September 5th
1
0