‎Canceled, but getting notification to update payment info | SimpliSafe Support Home
 
larrynoles17's profile

Friday, July 5th, 2024 10:10 PM

Canceled, but getting notification to update payment info

I canceled the service several months ago, and it said I would receive a call. I never received the call. Know I am getting emails saying update my payment information.

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Official Solution

Community Admin

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5.7K Messages

4 months ago

Hi @larrynoles17 ,

I'm not sure what you mean - where did you receive that message that you would receive a call?

The way to cancel Monitoring Service is for you to give us a call at 800-548-9508, and then we'll verbally confirm your Safe Word passcode. The requested action is performed during that call. Shortly after, you should also receive a confirmation email to provide a written notice of the change in your account.

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