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Monday, May 10th, 2021 4:27 AM

Keypad stays lit

After changing the batteries recently the keypad light doesn't turn off and stays lit all the time. This is causing the batteries to drain. I have set the energy saving to on and still no change. Any help or suggestions?

Community Admin

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5.7K Messages

4 years ago

Hi shaif.hussain,

What the "Energy Saver" feature does is enable a proximity sensor, so that the Keypad backlight only turns on when there's a person nearby. It does work similar to the Motion Sensor, in that it's infrared (that is, heat-motion sensitive). So if there's a heat generating object in the room, it might be keeping the Keypad lit.

It might actually be a better idea to leave that feature off if you aren't able to figure out what's triggering that sensor.

(edited)

1 Message

2 years ago

No answers?

Community Admin

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5.7K Messages

@tcdell​ sorry for the inconvenience. There was previously a site issue that prevented older replies from being displayed. Here's our reply from May 2021:

What the "Energy Saver" feature does is enable a proximity sensor, so that the Keypad backlight only turns on when there's a person nearby. It does work similar to the Motion Sensor, in that it's infrared (that is, heat-motion sensitive). So if there's a heat generating object in the room, it might be keeping the Keypad lit.

It might actually be a better idea to leave that feature off if you aren't able to figure out what's triggering that sensor.

2 Messages

@tcdell​ 

Fixed!  I stumbled across a pending update for the base and keypad. I don’t remember what I pushed to come across it but it fixed the issue. 

1 Message

Thank you, this worked for me too! You just go to the menu then "system settings", then "check for updates".

(edited)

2 Messages

2 years ago

I am having the same issue with no heat generating near the keypad. I’ve tried removing the batteries and putting them back in but no luck. Ugh!

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