‎Changing batteries in base station | SimpliSafe Support Home
 

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Sunday, August 16th, 2020

Changing batteries in base station

Is there a manual, with photos or step by step instructions, showing how to replace the battery in the base station? I had a power outage and the base station ran on the backup battery, and it's now telling me the battery is low and needs to be replaced, but I can't see how to do that. Please don't ask me to contact customer support, they never answer the answer the phone. The base station model is SSBS3.
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Official Solution

Former Community Admin

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5.7K Messages

3 years ago

Hi,


Your SimpliSafe Base Station is fitted with NiMH rechargeable batteries, which are constantly recharging as long as the Base Station is plugged in.

If you are seeing a "Power Outage" warning, you'll want to check if there is power at your location, and that the Base Station is properly connected to AC (for example, check that it hasn't been unplugged accidentally!).

But if you ever need to replace your Base Station's batteries, you can find a step-by-step guide here.

IMPORTANT: Please make sure that you use NiMH (nickel-metal hydride) batteries only for your Base Station. Installing alkaline batteries may cause damage to your system.

6 Messages

@davey_d​ 

I learned this week that a base station that SimpliSafe sent me over a year ago contained regular Yellow Amazon double AA batteries.  I only found out because we were getting an error message that the batteries in the base station were not charging.  I didn't know the base station even had batteries.

When I called a service representative, he had me remove the power cord and remove the screw to get at the batteries. I then discovered they were NOT rechargeable NiMH batteries, but just regular old double AAs. When I read on this board that those can damage the base station or even cause a fire I became very upset. I bought these devices from SimpliSafe to improve the security of my family. Instead, due to SimpliSafe's negligence, I put them at greater risk.

The CSR told me they are sending out the correct batteries and my base station has not been damaged.  I hope that is the case, but at this point I have a serious problem trusting SimpliSafe due to their prior negligence.  I think they should have replaced the base station with a new one, but apparently their priority is COST over SECURITY.  I may have to go with a different security company.  It's really too bad because I bought the system based on all the positive reviews.  

I hope SimpliSafe Management takes my concerns to heart. I would not want their actions to put other customers at risk!

1 Message

Had the same experience, bought my base maybe 4 years ago and assumed it was charged on a NiMH battery pack.  Turns out I got an error and the batteries in the compartment had burst because someone put in standard Duracell alkaline ones at the factory.  Surprised it took so long to cause a problem.

Replaced with rechargeable ones from Amazon, they seem to work fine.  Had some pretty bad corrosion I had to scrub off with lemon juice.

(edited)

Former Community Admin

 • 

5.7K Messages

@normanbriggs​ so sorry about that error! That warning was recently added to your system through Firmware 2.10, to catch problems just like this.

If anyone else encounters a problem like this, please contact our Support team here. We can replace those batteries with actual NiMH rechargeables at no cost!

33 Messages

5 years ago

It's actually pretty simple.

You have to remove the power cord which will reveal a single screw on the base station. Unscrew that and the bottom of the base station will turn freely and unlock. You should see 4AA batteries.

2.2K Messages

5 years ago

Unplug the cord from the power supply.   You should see a screw.  Unscrew it and remove the bottom.  The batteries should be revealed.  They are RECHARGEABLE and must be replaced with RECHARGEABLE ones.  Otherwise you risk damaging the base or even causing a fire if you put in regular batteries.  

Note, being RECHARGEABLE, there is a good chance that if you just keep the power on for several hours, they will be recharged.

3 Messages

5 years ago

Inside the bottom of the base station are QTY (4) AA nickel-metal hydride rechargeable batteries (abbreviated NiMH or Ni-MH).
If replacing these batteries, the replacements must also be NiMH rechargeable batteries.
Do not use Alkaline or any other non-NiMH batteries.
The batteries supplied from SimpliSafe are rated at 1000mAh capacity (very low).
I replaced the 1000mAh batteries with high capacity NiMH batteries that are rated at 2400mAh (Amazon)
If we are away, these high capacity batteries will provide much longer operation of the base station in the event of a power failure.

Remove the power plug from the bottom of the base station.
Removing the plug will expose one screw, remove the screw.
Rotate the base CCW a bit and the base will pull off.
Remove the batteries and replace them while paying attention to the (-) and (+) orientation.
Reassemble the base station and plug the power plug back in.
When disposing of NiMH batteries, they should be recycled.

2 Messages

This is an excellent idea. I asked ChatGPT about the pros and cons of going the high-capacity route during replacement. It said:

Pros of using higher-capacity (e.g., 3300 mAh):

  • Longer backup runtime: If your power goes out, the base station will run longer before the batteries are depleted.
  • Less frequent charging cycles: Since each cycle lasts longer, the pack may last more years before hitting its recharge limit.
  • Better support for future degradation: As batteries lose capacity with age, starting with more gives you extra margin.

Cons / Trade-offs

  • Slower charging: The base station’s charging circuit is designed for ~1300 mAh cells. It will still charge 3300 mAh cells, but it may take significantly longer to fully recharge after an outage.
  • Unnecessary capacity: If you rarely lose power for more than a few hours, the extra runtime may never be used.
  • Possible heat during charging: If the base station is constantly topping off higher-capacity cells, it could generate more heat (though still within NiMH safety norms).
  • Cost and size: High-capacity cells can be more expensive, and occasionally slightly larger, which could be a fit issue depending on the compartment (worth checking dimensions).

Bottom Line:

  • Safe? Yes, absolutely, as long as you stick to NiMH 1.2 V cells.
  • Worth it? If you want maximum backup time during outages, then yes. If your outages are short and rare, 2000–2400 mAh is often a more balanced choice (longer runtime than 1300 mAh but faster charging than 3300 mAh).

Backup Time Calculations:

1300 mAh pack (original spec):

  • Runtime = 1300 ÷ 35 ≈ 37 hours (~1.5 days)

2400 mAh pack (common upgrade):

  • Runtime = 2400 ÷ 35 ≈ 69 hours (~2.9 days)

3300 mAh pack (your proposed upgrade):

  • Runtime = 3300 ÷ 35 ≈ 94 hours (~3.9 days)

What This Means in Practice:

  • The stock 1300 mAh batteries are good for ~1–2 days of standby during a power outage.
  • Mid-range cells (2000–2400 mAh) can nearly triple that, giving almost 3 days.
  • High-capacity 3300 mAh cells stretch it close to 4 days.

Keep in mind: if the base station is actively communicating (alarms, cellular calls, or Wi-Fi fallback), current draw can spike, and these runtimes will shorten somewhat. But the relative difference between 1300 vs. 3300 mAh remains about the same.

I asked ChatGPT if there were any specific battery brands that were known to be more reliable than others. ChatGPT warned me that a lot of the rechargeable AA’s that are currently being sold as “high capacity” batteries on Amazon are actually poor-quality fakes—and that those batteries will end up delivering only about 1/2 of their promised longer running times, if that. ChatGPT said that these poorly-made high-capacity batteries also tend to run hot, which further decreasing their lifespans.

Battery recommendation-wise, ChatGPT instead said:

”Since the base station is a low-drain, always-on device, I’d recommend:

  • Panasonic Eneloop Pro (2550 mAh) if you want maximum reliability and longest life.
  • Duracell 2400 mAh if you want something widely available and affordable.

Both will give you ~3 days of backup runtime, nearly double what the original 1300 mAh spec would.”


ChatGPT also recommended investing in a charger:

Why You Need a Charger:

  • The SimpliSafe base station does trickle-charge the batteries, but it’s slow and not designed to fully refresh or “condition” them.
  • Over time, NiMH cells benefit from occasional full charges outside the device to keep them balanced and healthy.
  • If your station came with the wrong batteries (like alkalines) or if you’re replacing with new higher-capacity NiMH, you’ll want to fully charge them once in a proper charger before putting them in.

Recommended NiMH Chargers:

Here are some good ones (safe, smart chargers that prevent overcharging):

  1. Panasonic BQ-CC55 “Eneloop Advanced Charger”
    • 4-slot smart charger (AA/AAA)
    • LED indicators per cell
    • Gentle charging, preserves battery life
  2. Maha Powerex MH-C401FS or MH-C9000 Pro
    • Professional-grade, used by photographers
    • Lets you analyze, condition, and refresh cells
    • More expensive but excellent for long-term use
  3. XTAR VC4SL
    • USB-powered smart charger
    • Can handle AA NiMH and Li-ion cells (if you have other devices too)
    • Digital display of capacity and charging status

Total Cost (Options)

The Budget-Friendly & Reliable Route:

The Premium Long-Life Setup:

  • Batteries: Panasonic Eneloop Pro AA 2550 mAh (4-pack)
  • Charger: Same Panasonic BQ-CC55 or step up to Maha Powerex MH-C9000 Pro if you want conditioning features.
  • Why: Best reliability and cycle life, ~3 days runtime. The Pro cells hold charge for months, great for backup devices.
  • Cost ballpark: ~$50–$60 for both

In case you’re wondering: I ended up going with the Panasonic Eneloop battery 8-pack, and the recommended Panasonic charger. I found both on Amazon — with a 1-day Prime delivery time! I intend to charge all 8, and then put the extra 4 in a small plastic battery case that I have, and tape those to the back of the base station. If I ever have an extended power outage (more than 3-4 days), I’ll be able to immediately replace the base station batteries and continue to protect my home if they run all of the way down. Put the depleted ones on the charger. Rinse, and repeat!

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