6 Messages
Base Station Solid Red Light
This light has been on for months. I've tried every relevant setting in the mobile app, pc/browser, and keypad to no avail. I've reset the base station many times.
6 Messages
This light has been on for months. I've tried every relevant setting in the mobile app, pc/browser, and keypad to no avail. I've reset the base station many times.
captain11
Captain
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6.1K Messages
9 months ago
@Starminder when you called support, what was their respons?
And, from the support center:
https://support.simplisafe.com/articles/base-station/why-is-my-base-station-pulsing-red/6436e45cb45849621aacd7e5
https://support.simplisafe.com/articles/base-station/base-station-led-status-light-colors/634492ce77e4972f8fca9f35
(edited)
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emily_s
Community Admin
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3.3K Messages
9 months ago
@Starminder Have you tried disarming your system into Off Mode and then arm it again into Home or Away Mode as well? If you haven't, I would recommend trying that as well.
If that doesn't help to clear out this light, I would then recommend connecting with our Support team for additional help.
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