Outdoor Camera Won’t Launch or Reset

@davey_d​

I worked through all the steps with SimpliSafe support for the first two cameras and did the procedures on my own for the third camera which I was able to get a chime when reinstalling the battery and get back running.

I did have the battery in when pressing the reset button as instructed and tried various batteries and methods, battery out for a long period then tried restarting.  No luck. Called Thursday and support is replacing my second camera too.  

concerned with this issue.

@sawadiikha​ with three different cameras having trouble, it might be easier to troubleshoot live with our Support team. Have you already been working with them?

It sounds like all three are having trouble maintaining connection. The Outdoor Cameras do need to stay linked to both your router (through WiFi), and the Base Station (through the local radio - just like the sensors). You can find steps for troubleshooting your WiFi here, and the Base Station radio connection here.

@Robert54​ this sounds like a connectivity issue. Have you already been in contact with our Support team?

We also have a Help Center page with some troubleshooting steps.

@joe_d16aa8​ If I have this correct, you're experiencing the exact same problem as the original poster in that after you reset an Outdoor Camera, you cannot add it back to your system? What symptoms is this camera experiencing - does it have any flashing lights?

I continue to have those same problems had cameras replaced and everything . Simplisafe is on b.s my guess is they need better tech

@victoriyafilippova​ Just so I have this right, even when you attempt to reset your Outdoor Camera, it still won't turn on? Is its battery charged?

This sounds like it may be a connectivity issue with your camera. We do have a troubleshooting guide in our Help Center to help address this. And our Support team is available from 8am-midnight ET to assist with live troubleshooting.

@Vince​ Have you already tried resetting your Outdoor Camera? If you haven't already, I would recommend following the steps in this Help Center article to reset it. 

We also have a guide in our Help Center to help troubleshoot why your camera may not be recording. This will take you through things like camera settings and the placement of the device to dig into why it may not be recording. 

@vicki3537​ When resetting the Outdoor Camera, are you removing the battery from the device? It's important to keep the battery in the camera during a reset, as taking it out and removing power from the device could cause issues during the reset process. 

And when charging the Outdoor Camera's battery, it is being charged all the way? It takes up to 6 hours for the battery to charge completely - you'll know that the battery is charged all the way when all 3 lights on the battery are lit up and no longer pulsing. We also recommend using a 5V, 7.5W USB power adapter that supplies 1.5A of current when charging the Outdoor Camera's battery.

But if you've already attempted resetting the camera with the battery inside of the device, and its battery is charging all the way, please let me know and I can get you in touch with our specialist team to troubleshoot further.

@dwboswell1​ When attempting to reset the Outdoor Camera, does its light remain blinking blue? If so, that would indicate an issue with the device itself and would need to be replaced. Our Support team can help you with that.

But if the camera is exhibiting a different behavior please let me know and we can continue to troubleshoot here in the Community.