1 Message
Outdoor camera not working
I have an outdoor camera that with a battery that does not seem to hold a charge. I ensured I am using the correct chargers and let it charge for 24 hours. When I come back to the battery I see three white lights which should mean it's fully charged. When I unplug it and then plug it back in, the battery shows one light and one flashing. The camera will not turn on. On the app, the camera is listed as the name I chose and " - UPGRADING". The app shows the camera is on software version v99.99.99.99 and shows battery level at 68% and connection as "Good" despite not being able to power on or connect to anything. The 24/7 online chat support is "currently unavailable"... Please help!
Official Solution
davey_d
Community Admin
•
5.7K Messages
4 months ago
Hi @mgawkins ,
Apologies for this frustrating experience. It sounds like when you reached out, we didn't have any agents available on call. Were you able to reach someone eventually?
It does sound like an issue with that battery. You mention that you've tried the correct chargers - does that mean you already tried multiple different power adapters and/or cables? If that didn't work, the next step is a replacement battery.
If you still haven't been able to reach an agent today, let us know here!
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