2 Messages
Outdoor camera motion videos "Unavailable" when I try to play them
Outdoor camera was recording just fine two days ago, and now all of a sudden it has about 10 events in the past two days logged in camera history, but when I try to play the video, I receive message "unavailable".
I have tried the following to no avail:
Reset Router
Reset Camera
Tried on multiple devices (Ipad, Iphone, PC (logged into my simplisafe account to view videos),, but I get the same exact error every time. I can review videos older than two days old without any issues. What do I need to do?
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davey_d
Former Community Admin
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5.7K Messages
3 years ago
Hi @russrspencer ,
Since you've confirmed that the "Unavailable" error message occurs regardless of what device you try to view the recordings from, it sounds like the issue is not with the app, but with the camera failing to send the video recordings to the service.
When you say that you've already tried to reset the camera, would that be the process where you press the button in the back of the device for 16 seconds? That would force a firmware reset, so you can set up the camera again like a new device. We often suggest that, in case the issue is with the software.
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russrspencer
2 Messages
3 years ago
Hi, thanks for the response!
I have only tried unplugging the power source (wasn't aware of the button) Will grab a ladder and try resetting with button as you mentioned above.
Thanks,
Russ
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dclark3344
1 Message
8 days ago
Help! I had videos showing up in my feed on the app earlier this week and now they're all showing "unavailable". This is for a legal issue, and my cameras were removed from my network-- I no longer physically have them, but I simply MUST have this footage. All of my video clips show on the dashboard, but show "unavailable" when I click on them. It doesn't matter how far I go back.. they all say that. What can I do?
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