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jasonaward

16 Messages

Sunday, November 6th, 2022 5:48 AM

Doorbell Pro - Latest Firmware?

Hello, I just purchased a Doorbell Pro, and have had some fairly significant signal dropping issues, despite following all troubleshooting steps provided by Simplisafe's website.


I was curious what the latest firmware is for the product, to make sure my camera is not outdated, before I proceed with doing a product exchange.  For clarification, my device has the firmware version v2.6.3.176.

Thanks for any assistance anyone can provide!

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Updated 

7 months ago

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davey_d

Community Admin

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5.7K Messages

2 years ago

Hi,

 

Yes, that is the current version. But in terms of troubleshooting, I would suggest starting with the Connection Check tool in the Camera Settings - if you haven't already. There might have been a change in the signal that could point towards a cause for this issue.

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zonieal

4 Messages

The firmware on mine is 2.6.2.171. When I called support they said it was the latest firmware. When confronted with this post they said they were actually the same. I don't buy it. Would really like the truth. 

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7 months ago

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emily_s

Community Admin

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3.3K Messages

Hi @zonieal​, 

I just connected with our engineers on this. The firmware your Video Doorbell Pro is running—2.6.2.171—is the correct and latest version. 

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7 months ago

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