SimpliSafe has never disclosed user video to law enforcement without the consent of our customers or when legally required to do so in connection with a search warrant. Consumer privacy is a core value at SimpliSafe, and therefore, as a matter of practice, we do not share this data with law enforcement unless required to do so by law.
If a video was deleted from my timeline within the last 30 days, can it be recovered by your tech team? Also is there a way to remove that option from my videos?
@BSimps Unfortunately no, if a video was not downloaded to your device, it will be automatically removed from your account after 30 days. There is no way to stop this automatic removal process.
But if you're asking with regard to a law enforcement or other type of official inquiry, you can contact our Support team, who can escalate your request to a specialist team who may be able to assist.
Official Solution
davey_d
Community Admin
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5.7K Messages
2 years ago
Hi @summersellman ,
I'm sorry to say, but no. There is no way to un-remove videos once they've been removed from your Timeline.
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mollie691
1 Message
2 years ago
I didn't remove the past video recordings so how can I view them and download them to my computer?
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worcllc
2 Messages
7 months ago
I have a video from Feb 1 2024 time 1:30pm to 2:30pm that I may need for evidence, is there a way to get those back?
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BSimps
1 Message
17 days ago
If a video was deleted from my timeline within the last 30 days, can it be recovered by your tech team? Also is there a way to remove that option from my videos?
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lance843
1K Messages
16 days ago
That's why I always look at all videos or if something happened I will download the video to my phone.
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