8 Messages
Camera recordings have all but stopped
Between my video doorbell and one outdoor cam on the front of my house, I would get an estimated 40 recordings per day. Starting last Thursday 5/2/24 (or thereabouts), I am lucky to get about 4 recordings per day. Where did the other 90% of my recordings go? (i.e. what change did SimpliSafe make last week to decrease the number of recordings and/or desensitize the cameras). I will have to go elsewhere for my $29.99 a month is this isn't rectified.
davey_d
Community Admin
•
5.7K Messages
5 months ago
Hi @James_S ,
Regarding the Video Doorbell Pro, we have an ongoing investigation that we're urgently working to resolve. Keep an eye out for a post soon in this section when we have more info.
As for your Outdoor Camera, that's a different story. We did make changes with Firmware 1.23 that improved motion detection accuracy, resulting in fewer false triggers. That way, you can be more sure that your camera is warning you of real intruders. But if you find that your Outdoor Camera is not catching what you actually want it to catch, we many want to troubleshoot further and make sure that your unit is working properly. Our Support team can help with that.
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