How to add a second location/account to the SimpliSafe phone app?=

@denicegardner3​ did you set up that vacation home system under the same email address as your other systems?

If so, when you log into the app, you can switch between all three locations by tapping the 🏘️ house icon on the top right of the screen.

Is there a way to do it if the systems are under different email addresses. 

@K10​ unfortunately no, if each location is under a different email/login, then you'd have to log out of one to access the other. You can only stay logged into one email/login at a time.

If you want both addresses under the same account, give our Support team a call at 800-548-9508. We can transfer the location for you.

@ncwisenor​ a fair point on that icon not being super clear. If I recall, our dev team did add a popup that appears when you first set up a second location, to let you know what that menu does.

As for the upgrade process, what we should have done for you was simply replace the Base Station serial number listed on your existing monitoring location, so that our system will look out for signals from that new Base Station, and ignore the old one.

It sounds like instead, we set up a totally new location - which is how you end up with two separate active locations and monitoring plans.

It does sound like you were able to contact our Support team to get your accounts sorted. But if you still need help, let me know and I'll request a call for you!

@bobdeiuliis Each individual system will need to be subscribed to its own monitoring plan, even if they are all on the same account. But you can certainly choose to leave the second system at your vacation home unmonitored.

Once you set the system up, it will not automatically be monitored. You would still need to subscribe it to one of our monitoring plans if you wish to have it monitored.