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How do I Check the Battery Life of my Camera?

The Outdoor Camera and Smart Alarm Wireless Indoor Security Camera are battery-powered cameras that can help you monitor your home, even when you’re away. Keeping the batteries charged ensures that your cameras will keep a watchful eye inside, and outside of your home.Checking the Battery Status on

Battery / Power

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Cameras

How to Remove a Camera from your SimpliSafe® System

You can remove a camera from your system in a few easy steps within the SimpliSafe® Mobile App. We recommend that you download recordings from your system's timeline before removing the camera from your system, to ensure you preserve any video you may need in the future.Remove a Camera from the

Install / Set Up Help

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Cameras

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How do I use 2-way audio on the cameras?

What is 2-way Audio?2-way audio is a feature that works on all SimpliSafe® cameras. While using the SimpliSafe® Mobile App, 2-way audio allows you to hear audio from your camera and speak through it when viewing live streams.How to Enable 2-way AudioYou can enable 2-way audio in the SimpliSafe® Mobi

Features / Settings

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Cameras

Why Am I Not Receiving Push Notifications for My Camera?

This article will troubleshoot not receiving push notifications for your cameras only. If you are not receiving system push notifications, please see our Not Receiving Push Notifications on my Smartphone for SimpliSafe® article.Push notifications for your camera are a great way to know when there is

Troubleshoot an Issue

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Cameras

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Why is my camera feed losing audio?

Loss of audio to your camera feed can be caused by a dip in the Wi-Fi connection strength to your home network. When there is a poor connection, our devices will prioritize video over audio to best ensure the safety of your home.If your camera loses audio frequently, you may want to consider taking

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Cameras

Incomplete Recordings for Cameras

Incomplete camera recordings can often be a symptom of an underlying network connectivity issue. To rule out any temporary connectivity issues, we recommend rebooting your router - especially if it’s been a while since you’ve done this. To reboot your router, simply unplug it from power for 30-60 se

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Cameras

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Smart Alarm Wireless Indoor Security Camera LED Status Light Colors

The status light (located on the front of your Smart Alarm Wireless Indoor Security Camera indicates the mode of the camera.  It can tell you at a glance if your camera is updating, recording, or if someone is live streaming the feed. Below is a chart of the light colors that you can expect to see w

LED / Lights

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Smart Alarm Indoor Camera