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Why Am I Not Receiving Push Notifications for My Camera?

This article will troubleshoot not receiving push notifications for your cameras only. If you are not receiving system push notifications, please see our Not Receiving Push Notifications on my Smartphone for SimpliSafe® article.Push notifications for your camera are a great way to know when there is

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Cameras

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Why is my camera feed losing audio?

Loss of audio to your camera feed can be caused by a dip in the Wi-Fi connection strength to your home network. When there is a poor connection, our devices will prioritize video over audio to best ensure the safety of your home.If your camera loses audio frequently, you may want to consider taking

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Cameras

Incomplete Recordings for Cameras

Incomplete camera recordings can often be a symptom of an underlying network connectivity issue. To rule out any temporary connectivity issues, we recommend rebooting your router - especially if it’s been a while since you’ve done this. To reboot your router, simply unplug it from power for 30-60 se

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Smart Alarm Wireless Indoor Security Camera LED Status Light Colors

The status light (located on the front of your Smart Alarm Wireless Indoor Security Camera indicates the mode of the camera.  It can tell you at a glance if your camera is updating, recording, or if someone is live streaming the feed. Below is a chart of the light colors that you can expect to see w

LED / Lights

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Smart Alarm Indoor Camera

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What is the Difference Between the SimpliCam® Wired Indoor Security Camera and Smart Alarm Wireless Indoor Security Camera

The SimpliCam® Wired Indoor Security Camera is our entry-level indoor security camera designed to monitor what’s happening when you’re not home.The Smart Alarm Wireless Indoor Security Camera, when paired with intruder intervention*, is our most advanced indoor security camera yet - offering next-le

Features / Settings

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Smart Alarm Indoor Camera

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How does the Privacy Shutter work for Smart Alarm Wireless Indoor Security Camera?

We understand that as a user, privacy is important to you and you may not want to be recorded or heard when you’re inside your home. The Smart Alarm Wireless Indoor Security Camera has a physical and visible privacy shutter that has an audible click when opened or closed so you’re always aware of an

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Smart Alarm Indoor Camera

How Does the Alarm Trigger for the Smart Alarm Wireless Indoor Security Camera?

The Smart Alarm Wireless Indoor Security Camera is the first camera from SimpliSafe® that can trigger an alarm. By default, the alarm trigger is only on when the system is set to away and can trigger depending on the motion type that was selected in settings (People Only or All Motion).  When the ca

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Smart Alarm Indoor Camera