‎Smart Alarm Indoor Camera | Page 2 | SimpliSafe Support Home
Skip to main content

Conversation List

Filter by

(49)
SA
What does “No Video” mean?

A "No Video" error means that, while recording, the camera disconnected from SimpliSafe and the video was not able to be saved. This might mean the loss of an entire recording or it might mean a loss of only a portion of the recording after the connection was lost. Unfortunately, we are no

Errors / Warnings

Help Center Article

 • 

Cameras

How To Check The Firmware Version of SimpliSafe® Devices

At SimpliSafe®, we are always working on our devices by releasing firmware and software updates for system-wide and device-specific improvements. We are always updating our customers on the latest firmware releases in our Community so you can be informed about the latest and greatest updates that ar

Help Center Article

 • 

Base Station

How to Find the MAC Address of a SimpliSafe® Device

In some instances, you may need to add the MAC Address of a SimpliSafe® product to your network’s allow list or firewall in order for it to connect to Wi-Fi. A MAC Address is a unique, 12-character alphanumeric attribute that is used to identify individual electronic devices on a network.Only the Ba

Install / Set Up Help

Help Center Article

 • 

Cameras

SA
What does “Unable to Stream Video” mean?

What it MeansAn "Unable to Stream Video" error means that the app was unable to download and display the streamable video. As this is likely an issue on the app end, our team is notified of these errors and investigates promptly to ensure your video is back up for streaming as soon as poss

Errors / Warnings

Help Center Article

 • 

Cameras

SA
How much internet speed do I need for my camera?

Why does internet speed matter?The speed required to operate the cameras depends on the resolution quality that the camera is sending. Higher resolutions require faster speeds. This is especially important to consider for during alarms when all cameras will record simultaneously and therefore requir

Wi-Fi Troubleshooting

Help Center Article

 • 

Cameras

SA
Why Do I See Orbs Or Bubbles When My Camera Is Using Night Vision?

What is it?When in lowlight settings, your camera may pick up ghost-like "orbs" while recording. Don't worry—there's nothing supernatural going on. These orbs are called backscatter, or near-camera reflection. Backscatter happens when dust, water droplets, or other particles are

Troubleshoot an Issue

Help Center Article

 • 

Cameras

Can't Connect Camera to Wi-Fi During Setup

If you are having trouble connecting your camera to Wi-Fi during a first-time setup, we recommend making sure that your home network is configured to meet our system requirements. A short list of requirements can be found below:Your Wi-Fi network must be broadcasting 2.4GHzSimpliSafe® cannot connect

Wi-Fi Troubleshooting

Help Center Article

 • 

Cameras