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What is the Difference Between the SimpliCam® Wired Indoor Security Camera and Smart Alarm Wireless Indoor Security Camera

The SimpliCam® Wired Indoor Security Camera is our entry-level indoor security camera designed to monitor what’s happening when you’re not home. The Smart Alarm Wireless Indoor Security Camera, when paired with intruder intervention*, is our most advanced indoor security camera yet - offering next-l

Features / Settings

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Smart Alarm Indoor Camera

How Does the Alarm Trigger for the Smart Alarm Wireless Indoor Security Camera?

The Smart Alarm Wireless Indoor Security Camera is the first camera from SimpliSafe® that can trigger an alarm. By default, the alarm trigger is only on when the system is set to away and can trigger depending on the motion type that was selected in settings (People Only or All Motion). When the cam

Features / Settings

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Smart Alarm Indoor Camera

Video Recordings for Camera not showing up on Timeline

Video recordings are only available to users who are subscribed to select monitoring plans. If you do have a monitoring subscription and are not seeing videos from your cameras on your timeline in the SimpliSafe® Mobile App, you’ll need to ensure that “Motion Events” are turned ON within the motion

Troubleshoot an Issue

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Cameras

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How to Enable or Disable Intruder Intervention

During the onboarding process of your Smart Alarm Wireless Indoor Security Camera, you’ll have the option to enable intruder intervention as a subscriber to the residential or business Pro Plus, Pro, or Core monitoring plans. This feature is optional, but when paired with Video Verification helps to

Features / Settings

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Smart Alarm Indoor Camera

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How Do Recordings And Live Streams Work During An Intruder Intervention Alarm?

The Smart Alarm Wireless Indoor Security Camera introduces a new recording type to your timeline when using it with intruder intervention.* This recording event will capture what an agent saw, heard, and/or said (using 2-way audio) when an alarm event is triggered. This new recording will appear as

Install / Set Up Help

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Smart Alarm Indoor Camera

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How Does Intruder Intervention Work During An Alarm?

For alarms where intruder intervention* is triggered, our monitoring agents can view the live stream from your Smart Alarm Wireless Indoor Security Camera. If our agents see someone in the home, they will activate the 2-way audio on the camera and attempt to speak to that person. When doing so, the

Install / Set Up Help

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Smart Alarm Indoor Camera

How to Find the Serial Number for Your SimpliSafe® Device or Camera

During troubleshooting or for account verification purposes, you may be required to identify the serial number for a product within your system. You can easily find the serial number for your devices or cameras within the SimpliSafe® Mobile App. Locating the Serial Number for your Base Station in th

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