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Panic Button Offline

NOTICE: To ensure optimal performance of your device, we recommend updating your Base Station firmware to 2.21.4.6. You can manually run an update by using the SimpliSafe® Mobile App and navigating to My System > Base Station Settings > Firmware and tapping on Update Available. If you're experiencin

Errors / Warnings

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Panic Button Settings & Customisations

Your Panic Button can be customised to be a silent or audible alarm. The Panic Button settings will determine what happens when you press the Panic Button. Audible The default setting. Will trigger a Panic siren and a call from an operator. If you do not answer, we will try your keyholders next. Sil

Features / Settings

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Panic Button

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Panic Button Installation Guide

Overview If there’s ever an emergency, you can trigger an alarm by pressing the Panic Button down for 2 seconds. You’ll know that the Panic Button has sent the signal to our monitoring center* when the red LED on the upper right corner flashes. You can also change the Panic Button’s settings to send

Install / Set Up Help

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Panic Button

How to Find the Serial Number for Your SimpliSafe® Device or Camera

During troubleshooting or for account verification purposes, you may be required to identify the serial number for a product within your system. You can easily find the serial number for your devices or cameras within the SimpliSafe® Mobile App. Using the SimpliSafe® Mobile App: Open the SimpliSafe®

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How To Replace Panic Button Battery

The Panic Button takes a single CR-2032 Lithium 3V battery and has a life expectancy of up to 5 years depending on placement and usage. To change your Panic Button battery, remove it from its bracket and replace the lithium battery. Then, put the device back on its bracket.

Battery / Power

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Panic Button

Panic Button Not Responding

If you receive the warning “Panic Button Not Responding” it’s possible that it could be the result of low batteries, or a weak connection between the device and Base Station. Checking the Battery As a first step, we recommend ensuring that the batteries are correctly installed. Slide the Panic Butto

Errors / Warnings

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Panic Button