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How SimpliSafe® Products Respond During an Alarm

SimpliSafe’s® Professional Monitoring protects your home or business across many types of alarms. If an alarm is triggered from your system, you’ll be immediately notified through App Push Notifications or Alarm Text Messages. Depending on your monitoring plan and alarm type you can also interact wi

features / settings

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Panic Button Overview and Installation Guide

Overview If there’s ever an emergency, you can trigger an alarm by pressing the Panic Button down for 2 seconds. You’ll know that the Panic Button has sent the signal to our monitoring center* when the red LED on the upper right corner flashes. You can also change the Panic Button’s settings to send

install / set up help

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Panic Button

Panic Button Offline

If your Panic Button is showing as offline on the SimpliSafe® Mobile App, this is an indicator that the battery within the device needs to be replaced. The Panic Button takes one Duracell CR-2032 Lithium 3V battery and has a life expectancy of up to 5 years depending on placement and usage. To chang

errors / warnings

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Panic Button

How to Find the Serial Number for Your SimpliSafe® Device or Camera

During troubleshooting or for account verification purposes, you may be required to identify the serial number for a product within your system. You can easily find the serial number for your devices or cameras within the SimpliSafe® Mobile App. Locating the Serial Number for your Base Station in th

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How To Replace Panic Button Battery

The Panic Button takes one Duracell CR-2032 Lithium 3V battery and has a life expectancy of up to 5 years depending on placement and usage. To change your Panic Button battery, remove it from its bracket and replace the lithium battery. Then, put the device back on its bracket.

battery / power

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Panic Button

Testing the Panic Button

Test Mode is a great way to test the connection between your Base Station and other SimpliSafe® products. We recommend periodically placing your system into Test Mode to ensure that your devices are still communicating with the Base Station without any errors. Placing Your System Into Test Mode Disa

troubleshoot an issue

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Panic Button

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Panic Button Settings & Customizations

Your Panic Button can be customized to be a silent or audible alarm, and additionally be configured to request dispatch of different emergency services, like Fire or Medical. The Panic Button settings will determine what happens when you press the Panic Button for 2 seconds. Audible This is the defa

features / settings

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Panic Button